000			02132cam a2200409 i 4500
005			20221101230238.0
008			100623s2010 nyua b 001 0 eng d
011			_aBIB MATCHES WORLDCAT
020			_a1441916393 _qhbk.
020			_a9781441916396 _qhbk.
035			_a(ATU)b11715686
035			_a(OCoLC)444428892
040			_aUKM _beng _erda _cUKM _dCDX _dYDXCP _dGBVCP _dC#P _dUV0 _dBWX _dATU
050		4	_aHF5415.335 _b.G75 2010
082	0	4	_a658.83015195 _222
100	1		_aGrigoroudis, Evangelos, _eauthor. _91079140
245	1	0	_aCustomer satisfaction evaluation : _bmethods for measuring and implementing service quality / _cEvangelos Grigoroudis, Yannis Siskos.
264		1	_aNew York : _bSpringer, _c[2010]
264		4	_c©2010
300			_axii, 313 pages : _billustrations ; _c25 cm.
336			_atext _btxt _2rdacontent
337			_aunmediated _bn _2rdamedia
338			_avolume _bnc _2rdacarrier
490	1		_aInternational series in operations research & management science, _x0884-8289 ; _v139
504			_aIncludes bibliographical references (pages 287-309) and index.
505	0	0	_g1. _tIntroduction -- _g2. _tBasic Methodological Approaches -- _g3. _tOther Methodological Approaches -- _g4. _tMUSA: Multicriteria Satisfaction Analysis -- _g5. _tExtensions of the MUSA Method -- _g6. _tAdvanced Topics on the MUSA Method -- _g7. _tCustomer Satisfaction Surveys and Barometers -- _g8. _tApplications in Business Organizations -- _g9. _tCustomer Satisfaction and Information Systems.
588			_aMachine converted from AACR2 source record.
650		0	_aConsumer satisfaction _xEvaluation _xStatistical methods.
650		0	_aConsumer satisfaction _xEvaluation _xData processing.
650		0	_aMarketing research _xStatistical methods _9656102
700	1		_aSiskos, Yannis, _eauthor. _91031713
830		0	_aInternational series in operations research & management science ; _v139. _9291522
907			_a.b11715686 _b22-08-17 _c27-10-15
942			_cB
945			_a658.83015195 GRI _g1 _iA457538B _j0 _lcmain _o- _p$181.89 _q- _r- _s- _t0 _u10 _v9 _w0 _x1 _y.i13027608 _z29-10-15
998			_ab _ac _b06-04-16 _cm _da _feng _gnyu _h0
999			_c1209341 _d1209341