000 02608cam a22003733i 4500
005 20221101221244.0
008 090816s2010 nyua b 000 0 eng d
010 _a 2009924302
011 _aChanged OCLC from 237881423 to 434378960
020 _a1428321403
020 _a9781428321403
035 _a(ATU)b11460027
035 _a(OCoLC)434378960
040 _aBTCTA
_beng
_erda
_cBTCTA
_dBAKER
_dYDXCP
_dEYE
_dATU
082 0 4 _a647.94068
_222
100 1 _aSzende, Peter,
_eauthor.
_91073925
245 1 0 _aCase scenarios in hospitality supervision /
_cPeter Szende.
264 1 _aClifton Park, NY :
_bDelmar Cengage Leaarning,
_c2010.
300 _axviii, 202 pages :
_billustrations ;
_c24 cm
336 _atext
_btxt
_2rdacontent
337 _aunmediated
_bn
_2rdamedia
338 _avolume
_bnc
_2rdacarrier
504 _aIncludes bibliographical references.
505 0 0 _tIntroduction --
_tMatrix of Cases and Subjects --
_tThe Royal Hotel --
_tDealing With Employee Problems And Problem Employees - A General Guideline --
_gPart 1.
_tMeeting Human Resources Requirements --
_gPart 2.
_tBuilding Your Leadership Credibility --
_gPart 3.
_tBuilding and Managing Performance --
_gPart 4.
_tEncouraging Others --
_gPart 5.
_tDealing with Problem Behaviors --
_gPart 6.
_tTaking Corrective Actions --
_gPart 7.
_tWhen Employees Are Challenging Your Leadership --
_gPart 8.
_tRelationship With Your Boss --
_gPart 9.
_tManaging a Diverse Workforce.
520 _a"CASE SCENARIOS IN HOSPITALITY SUPERVISION presents 75 vignettes depicting real-life managerial dilemmas, in the setting of the fictional Royal Hotel. The book focuses on scenarios that often happen to new managers, and particular emphasis is placed on sharpening critical thinking abilities and developing leadership skills. The cases are based on actual situations that the author personally encountered or that are problematic for the industry at large. Use this book to sharpen your management skills, as a management training resource or to supplement a hospitality curriculum."--Publisher's website.
588 _aMachine converted from AACR2 source record.
650 0 _aHospitality industry
_xManagement
_vCase studies
_9578437
650 0 _aHospitality industry
_xPersonnel management
_vCase studies
_9760891
907 _a.b11460027
_b17-03-20
_c27-10-15
942 _cB
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