000 | 02608cam a22003733i 4500 | ||
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005 | 20221101221244.0 | ||
008 | 090816s2010 nyua b 000 0 eng d | ||
010 | _a 2009924302 | ||
011 | _aChanged OCLC from 237881423 to 434378960 | ||
020 | _a1428321403 | ||
020 | _a9781428321403 | ||
035 | _a(ATU)b11460027 | ||
035 | _a(OCoLC)434378960 | ||
040 |
_aBTCTA _beng _erda _cBTCTA _dBAKER _dYDXCP _dEYE _dATU |
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082 | 0 | 4 |
_a647.94068 _222 |
100 | 1 |
_aSzende, Peter, _eauthor. _91073925 |
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245 | 1 | 0 |
_aCase scenarios in hospitality supervision / _cPeter Szende. |
264 | 1 |
_aClifton Park, NY : _bDelmar Cengage Leaarning, _c2010. |
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300 |
_axviii, 202 pages : _billustrations ; _c24 cm |
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336 |
_atext _btxt _2rdacontent |
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337 |
_aunmediated _bn _2rdamedia |
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338 |
_avolume _bnc _2rdacarrier |
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504 | _aIncludes bibliographical references. | ||
505 | 0 | 0 |
_tIntroduction -- _tMatrix of Cases and Subjects -- _tThe Royal Hotel -- _tDealing With Employee Problems And Problem Employees - A General Guideline -- _gPart 1. _tMeeting Human Resources Requirements -- _gPart 2. _tBuilding Your Leadership Credibility -- _gPart 3. _tBuilding and Managing Performance -- _gPart 4. _tEncouraging Others -- _gPart 5. _tDealing with Problem Behaviors -- _gPart 6. _tTaking Corrective Actions -- _gPart 7. _tWhen Employees Are Challenging Your Leadership -- _gPart 8. _tRelationship With Your Boss -- _gPart 9. _tManaging a Diverse Workforce. |
520 | _a"CASE SCENARIOS IN HOSPITALITY SUPERVISION presents 75 vignettes depicting real-life managerial dilemmas, in the setting of the fictional Royal Hotel. The book focuses on scenarios that often happen to new managers, and particular emphasis is placed on sharpening critical thinking abilities and developing leadership skills. The cases are based on actual situations that the author personally encountered or that are problematic for the industry at large. Use this book to sharpen your management skills, as a management training resource or to supplement a hospitality curriculum."--Publisher's website. | ||
588 | _aMachine converted from AACR2 source record. | ||
650 | 0 |
_aHospitality industry _xManagement _vCase studies _9578437 |
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650 | 0 |
_aHospitality industry _xPersonnel management _vCase studies _9760891 |
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907 |
_a.b11460027 _b17-03-20 _c27-10-15 |
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