000 | 03387cam a22004934i 4500 | ||
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003 | OCoLC | ||
005 | 20221109233348.0 | ||
008 | 080312s2009 njua b 001 0 eng d | ||
010 | _a 2008011360 | ||
011 | _aMARC Score : 11050(22100) : OK | ||
011 | _aDirect Search Result | ||
011 | _aBIB MATCHES WORLDCAT | ||
020 |
_a0132447371 _qalk. paper |
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020 |
_a9780132447379 _qalk. paper |
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_aTX911.3.M27 _bB475 2009 |
082 | 0 | 0 |
_a647.94068 _222 |
099 | _a647.94068 BER | ||
100 | 1 |
_aBerger, Florence, _d1943- _eauthor. _9439170 |
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245 | 1 | 0 |
_aOrganizational behavior for the hospitality industry / _cFlorence Berger, Judi Brownell. |
246 | 3 | _aOrganisational behaviour for the hospitality industry | |
264 | 1 |
_aUpper Saddle River, N.J. : _bPearson Prentice Hall, _c[2009] |
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264 | 4 | _c©2009 | |
300 |
_axvii, 425 pages : _billustrations ; _c25 cm |
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336 |
_atext _btxt _2rdacontent |
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337 |
_aunmediated _bn _2rdamedia |
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338 |
_avolume _bnc _2rdacarrier |
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504 | _aIncludes bibliographical references and index. | ||
505 | 0 | 0 |
_g1. _tCustomer Care -- _g2. _tCommunicating in Organizations -- _g3. _tUnderstanding the Diverse Workforce -- _g4. _tThe Power of Teams in Hospitality -- _g5. _tGroup Problem-Solving and Decision-Making -- _g6. _tManaging Time -- _g7. _tManaging Stress -- _g8. _tPromoting Creativity -- _g9. _tSetting Personal and Professional Goals -- _g10. _tManaging Conflict -- _g11. _tMotivating Employees -- _g12. _tCounseling Employees -- _g13. _tUnderstanding Power and Politics in Organizations -- _g14. _tLeading Hospitality Organizations -- _g15. _tIcebreakers and Closers. |
520 | _a"For undergraduate and graduate courses in Organizational Behavior and Human Relations Skills in schools of hotel management. Organizational Behavior for the Hospitality Industry is the most recent organizational behavior text that focuses on the hospitality industry, delving into the concepts that are relevant to students who plan to enter the hospitality industry. Hospitality organizations today must achieve excellence in human relations, and that success starts with quality organizational behavior. The text is organized into three sections: organizational behavioral essentials, the individual and the organization, and key management tasks. Additionally, each key topic includes detailed exercises, providing students with the hands-on experience they'll need in order to succeed in the industry."--Publisher's website. | ||
588 | _aMachine converted from AACR2 source record. | ||
650 | 0 |
_aHospitality industry _xManagement _9371730 |
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650 | 0 |
_aOrganizational behavior _9345409 |
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700 | 1 |
_aBrownell, Judi, _d1949- _eauthor. _9251901 |
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776 | 1 | 8 |
_w(OCoLC)176889984 _w(OCoLC)219986086 _w(OCoLC)779913638 |
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