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003 OCoLC
005 20221109233348.0
008 080312s2009 njua b 001 0 eng d
010 _a 2008011360
011 _aMARC Score : 11050(22100) : OK
011 _aDirect Search Result
011 _aBIB MATCHES WORLDCAT
020 _a0132447371
_qalk. paper
020 _a9780132447379
_qalk. paper
035 _a(ATU)b11326517
035 _a(OCoLC)213408583
040 _aDLC
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050 0 0 _aTX911.3.M27
_bB475 2009
082 0 0 _a647.94068
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099 _a647.94068 BER
100 1 _aBerger, Florence,
_d1943-
_eauthor.
_9439170
245 1 0 _aOrganizational behavior for the hospitality industry /
_cFlorence Berger, Judi Brownell.
246 3 _aOrganisational behaviour for the hospitality industry
264 1 _aUpper Saddle River, N.J. :
_bPearson Prentice Hall,
_c[2009]
264 4 _c©2009
300 _axvii, 425 pages :
_billustrations ;
_c25 cm
336 _atext
_btxt
_2rdacontent
337 _aunmediated
_bn
_2rdamedia
338 _avolume
_bnc
_2rdacarrier
504 _aIncludes bibliographical references and index.
505 0 0 _g1.
_tCustomer Care --
_g2.
_tCommunicating in Organizations --
_g3.
_tUnderstanding the Diverse Workforce --
_g4.
_tThe Power of Teams in Hospitality --
_g5.
_tGroup Problem-Solving and Decision-Making --
_g6.
_tManaging Time --
_g7.
_tManaging Stress --
_g8.
_tPromoting Creativity --
_g9.
_tSetting Personal and Professional Goals --
_g10.
_tManaging Conflict --
_g11.
_tMotivating Employees --
_g12.
_tCounseling Employees --
_g13.
_tUnderstanding Power and Politics in Organizations --
_g14.
_tLeading Hospitality Organizations --
_g15.
_tIcebreakers and Closers.
520 _a"For undergraduate and graduate courses in Organizational Behavior and Human Relations Skills in schools of hotel management. Organizational Behavior for the Hospitality Industry is the most recent organizational behavior text that focuses on the hospitality industry, delving into the concepts that are relevant to students who plan to enter the hospitality industry. Hospitality organizations today must achieve excellence in human relations, and that success starts with quality organizational behavior. The text is organized into three sections: organizational behavioral essentials, the individual and the organization, and key management tasks. Additionally, each key topic includes detailed exercises, providing students with the hands-on experience they'll need in order to succeed in the industry."--Publisher's website.
588 _aMachine converted from AACR2 source record.
650 0 _aHospitality industry
_xManagement
_9371730
650 0 _aOrganizational behavior
_9345409
700 1 _aBrownell, Judi,
_d1949-
_eauthor.
_9251901
776 1 8 _w(OCoLC)176889984
_w(OCoLC)219986086
_w(OCoLC)779913638
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