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010 _a 2006026760
011 _aBIB MATCHES WORLDCAT
020 _a0787981982
_qpbk.
020 _a9780787981983
_qpbk.
035 _a(ATU)b1125709x
035 _a(DLC) 2006026760
035 _a(OCoLC)71222982
040 _aDLC
_beng
_erda
_dATU
050 0 0 _aHF5549.5.T7
_bA15 2007
082 0 0 _a658.3124
_222
245 0 0 _a90 world-class activities by 90 world-class trainers /
_cElaine Biech, editor.
246 3 _aNinety world-class activities by ninety world-class trainers
264 1 _aSan Francisco :
_bJossey-Bass, A John Wiley & Sons Imprint,
_c2007.
300 _axxv, 388 pages ;
_c23 cm
336 _atext
_btxt
_2rdacontent
337 _aunmediated
_bn
_2rdamedia
338 _avolume
_bnc
_2rdacarrier
505 0 0 _gCh. 1.
_tChange management --
_tChoosing structure to fit intentions /
_rPhil Grosnick --
_tBenefits and risks /
_rPeggy G. Hutcheson --
_tChange - but don't drop the customer /
_rMuralidhar Rao and Max Rodrigues --
_tHot buttons /
_rJoanne G. Sujansky --
_gCh. 2.
_tCoaching, mentoring, and feedback --
_tHow to be impressive when meeting someone new /
_rKevin Daley --
_tAdmiration/fantasy exercise /
_rBeverly Kaye --
_t360 feedback /
_rStephen K. Merman --
_tThe last time you were appreciated /
_rBob Nelson --
_gCh. 3.
_tCommunication --
_tThe truth be known /
_rDianna Booher --
_tLearn to drive a motorcycle - with style /
_rMarjorie Brody --
_tHello! hello! can you hear me now?! /
_rDebra A. Dinnocenzo --
_tPicture that /
_rDeborah Dumaine --
_tMute instructions /
_rJaime Galvez --
_tDomination identification /
_rKristina Gow --
_tMetaphorically speaking /
_rAnn Herrmann-Nehdi --
_tOpen their fists /
_rElliott Masie --
_tLine up! /
_rAgnieszka Niziol-Kaplucha --
_tFour facts /
_rBob Pike --
_tThe shape of things to come /
_rSuzanne Adele Schmidt --
_gCh. 4.
_tConflict and collaboration --
_tForce follows force blindly /
_rThomas Crum --
_tThe cost of conflict /
_rHerb Kindler --
_tResolving conflict : easy as ABCD /
_rDarryl L. Sink --
_tMagic matters /
_rRichard T. Whelan --
_tCross the line /
_rJoe Willmore --
_gCh. 5.
_tCreativity --
_tCreativity and collaboration eggsperiment /
_rMimi Banta --
_tDoubling up on creativity /
_rM. K. Key --
_tWhat's in the box? /
_rLenn Millbower --
_tScavenger bingo /
_rSteve Sugar --
_tTell me why /
_rArthur B. VanGundy --
_gCh. 6.
_tCustomer service --
_tSpecial delivery /
_rChip R. Bell --
_tA customer service dream /
_rWilliam J. Rothwell and Dennis E. Gilbert --
_gCh. 7.
_tDiversity and differences --
_tBuilding cross-cultural awareness /
_rCarol J. Friday --
_tAnimal magnetism /
_rPhil Green --
_tDiversity crossword puzzle /
_rJulie O'Mara --
_tInspirational parables in the multiethnic swirl /
_rEdwina Pio --
_gCh. 8.
_tLeadership --
_tDeveloping your leadership point of view /
_rMarjorie Blanchard --
_tQuotable leaders /
_rMarlene Caroselli --
_tCredo memo /
_rJim Kouzes --
_tBoard of encouragement /
_rJean G. Lamkin --
_tLeadership beanbag volleyball /
_rRobert C. Preziosi --
_tLaser beam bounce /
_rLorraine L. Ukens --
_gCh. 9.
_tOrganizations and process improvement --
_tDiagramming a complex system /
_rMary L. Broad --
_tProcess improvement in action /
_rRichard Chang --
_tTraining vehicles /
_rJack Zenger --
_gCh. 10.
_tSelf-management : time, meetings, and values --
_tWhat's your priority? /
_rJean Barbazette --
_tMeeting norms /
_rJohn H. O. Purnell --
_tBalancing your week /
_rBenoit Savard and Daniel Genest --
_tPrioritize your values /
_rBob Younglove --
_gCh. 11.
_tSolving problems and making decisions --
_tTest for consensus : a straw poll /
_rKristin J. Arnold --
_tSix thinking hats quick assessment /
_rEdward de Bono --
_tThree-stage, successive, rotating group problem resolution /
_rDavid W. Jamieson --
_tTri-state : a multiple role play /
_rHank B. Karp --
_tOh, you animal /
_rRichard V. Michaels --
_gCh. 12.
_tTeamwork --
_tPaper bridge /
_rDave Arch --
_tT-shirt team /
_rElaine Biech --
_tTower team /
_rBarbara Pate Glacel --
_tCommonalities and uniquenesses /
_rBarbara A. Glanz --
_tOur similarities /
_rTakako Kawashima --
_tPersonal responsibility pledge /
_rJeffrey Russell and Linda Russell --
_tWhat do we know about teams? /
_rMary B. Wacker --
_tThe paper project /
_rEdie West --
_gCh. 13.
_tTrainer and speaker skills --
_tStand-up skills /
_rGeoff Bellman --
_tEyecatching /
_rBjorn Fiedler --
_tTen requirements for effective training /
_rDonald L. Kirkpatrick --
_gCh. 14.
_tTools for trainers --
_tBearly there /
_rPole R. Bear --
_tAre you sure? /
_rAndy Beaulieu --
_tOnline Q & A /
_rZane L. Berge --
_tBirds-of-a-feather /
_rSharon L. Bowman --
_tFour corners exercise /
_rStephen L. Cohen --
_tPeople hunt /
_rLois B. Hart --
_tQuestion queue /
_rPatricia A. McLagan --
_tPenny for your thoughts /
_rBeth A. Schimel --
_tHit or myth /
_rHarold D. Stolovitch and Erica J. Keeps --
_tWe're all a piece of the puzzle /
_rLinda Byars Swindling --
_tThirty-five /
_rSivasailam "Thiagi" Thiagarajan --
_tGetting senior managers to think creatively /
_rWilliam N. Yeomans --
_gCh. 15.
_tIcebreakers and energizers --
_tIncorporation /
_rB. Kim Barnes --
_tLittle-known fact /
_rPat Cataldo --
_tWhat's my line? /
_rPeter R. Garber --
_tAt the movies /
_rKaren Lawson --
_tOn time top ten trivia /
_rDana Gaines Robinson and James C. Robinson --
_tAlphabet adjectives /
_rMax Rodrigues --
_tBingo /
_rEdward E. Scannell --
_tPenny toss /
_rMichal Foriest Settles --
_gCh. 16.
_tClosure : reviewing content and transferring knowledge --
_tRace to remember /
_rBrooke Broadbent --
_tI got it /
_rFanny Caballero --
_tReviewing and reinforcing with a beat /
_rRobert "Bob" W. Lucas --
_tQuick content quiz /
_rAnntoinette "Toni" Lucia --
_tOvercoming barriers /
_rJack J. Phillips --
_tWord wheel /
_rBill Sewell --
_tIndex card match /
_rMel Silberman.
588 _aMachine converted from AACR2 source record.
650 0 _aEmployees
_xTraining of.
_9317284
650 0 _aOrganizational change.
_9338152
700 1 _aBiech, Elaine.
_91041344
907 _a.b1125709x
_b20-03-18
_c27-10-15
942 _cB
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