000 | 06312cam a2200385 i 4500 | ||
---|---|---|---|
005 | 20221101221113.0 | ||
008 | 061201s2007 cau 000 0 eng d | ||
010 | _a 2006026760 | ||
011 | _aBIB MATCHES WORLDCAT | ||
020 |
_a0787981982 _qpbk. |
||
020 |
_a9780787981983 _qpbk. |
||
035 | _a(ATU)b1125709x | ||
035 | _a(DLC) 2006026760 | ||
035 | _a(OCoLC)71222982 | ||
040 |
_aDLC _beng _erda _dATU |
||
050 | 0 | 0 |
_aHF5549.5.T7 _bA15 2007 |
082 | 0 | 0 |
_a658.3124 _222 |
245 | 0 | 0 |
_a90 world-class activities by 90 world-class trainers / _cElaine Biech, editor. |
246 | 3 | _aNinety world-class activities by ninety world-class trainers | |
264 | 1 |
_aSan Francisco : _bJossey-Bass, A John Wiley & Sons Imprint, _c2007. |
|
300 |
_axxv, 388 pages ; _c23 cm |
||
336 |
_atext _btxt _2rdacontent |
||
337 |
_aunmediated _bn _2rdamedia |
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338 |
_avolume _bnc _2rdacarrier |
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505 | 0 | 0 |
_gCh. 1. _tChange management -- _tChoosing structure to fit intentions / _rPhil Grosnick -- _tBenefits and risks / _rPeggy G. Hutcheson -- _tChange - but don't drop the customer / _rMuralidhar Rao and Max Rodrigues -- _tHot buttons / _rJoanne G. Sujansky -- _gCh. 2. _tCoaching, mentoring, and feedback -- _tHow to be impressive when meeting someone new / _rKevin Daley -- _tAdmiration/fantasy exercise / _rBeverly Kaye -- _t360 feedback / _rStephen K. Merman -- _tThe last time you were appreciated / _rBob Nelson -- _gCh. 3. _tCommunication -- _tThe truth be known / _rDianna Booher -- _tLearn to drive a motorcycle - with style / _rMarjorie Brody -- _tHello! hello! can you hear me now?! / _rDebra A. Dinnocenzo -- _tPicture that / _rDeborah Dumaine -- _tMute instructions / _rJaime Galvez -- _tDomination identification / _rKristina Gow -- _tMetaphorically speaking / _rAnn Herrmann-Nehdi -- _tOpen their fists / _rElliott Masie -- _tLine up! / _rAgnieszka Niziol-Kaplucha -- _tFour facts / _rBob Pike -- _tThe shape of things to come / _rSuzanne Adele Schmidt -- _gCh. 4. _tConflict and collaboration -- _tForce follows force blindly / _rThomas Crum -- _tThe cost of conflict / _rHerb Kindler -- _tResolving conflict : easy as ABCD / _rDarryl L. Sink -- _tMagic matters / _rRichard T. Whelan -- _tCross the line / _rJoe Willmore -- _gCh. 5. _tCreativity -- _tCreativity and collaboration eggsperiment / _rMimi Banta -- _tDoubling up on creativity / _rM. K. Key -- _tWhat's in the box? / _rLenn Millbower -- _tScavenger bingo / _rSteve Sugar -- _tTell me why / _rArthur B. VanGundy -- _gCh. 6. _tCustomer service -- _tSpecial delivery / _rChip R. Bell -- _tA customer service dream / _rWilliam J. Rothwell and Dennis E. Gilbert -- _gCh. 7. _tDiversity and differences -- _tBuilding cross-cultural awareness / _rCarol J. Friday -- _tAnimal magnetism / _rPhil Green -- _tDiversity crossword puzzle / _rJulie O'Mara -- _tInspirational parables in the multiethnic swirl / _rEdwina Pio -- _gCh. 8. _tLeadership -- _tDeveloping your leadership point of view / _rMarjorie Blanchard -- _tQuotable leaders / _rMarlene Caroselli -- _tCredo memo / _rJim Kouzes -- _tBoard of encouragement / _rJean G. Lamkin -- _tLeadership beanbag volleyball / _rRobert C. Preziosi -- _tLaser beam bounce / _rLorraine L. Ukens -- _gCh. 9. _tOrganizations and process improvement -- _tDiagramming a complex system / _rMary L. Broad -- _tProcess improvement in action / _rRichard Chang -- _tTraining vehicles / _rJack Zenger -- _gCh. 10. _tSelf-management : time, meetings, and values -- _tWhat's your priority? / _rJean Barbazette -- _tMeeting norms / _rJohn H. O. Purnell -- _tBalancing your week / _rBenoit Savard and Daniel Genest -- _tPrioritize your values / _rBob Younglove -- _gCh. 11. _tSolving problems and making decisions -- _tTest for consensus : a straw poll / _rKristin J. Arnold -- _tSix thinking hats quick assessment / _rEdward de Bono -- _tThree-stage, successive, rotating group problem resolution / _rDavid W. Jamieson -- _tTri-state : a multiple role play / _rHank B. Karp -- _tOh, you animal / _rRichard V. Michaels -- _gCh. 12. _tTeamwork -- _tPaper bridge / _rDave Arch -- _tT-shirt team / _rElaine Biech -- _tTower team / _rBarbara Pate Glacel -- _tCommonalities and uniquenesses / _rBarbara A. Glanz -- _tOur similarities / _rTakako Kawashima -- _tPersonal responsibility pledge / _rJeffrey Russell and Linda Russell -- _tWhat do we know about teams? / _rMary B. Wacker -- _tThe paper project / _rEdie West -- _gCh. 13. _tTrainer and speaker skills -- _tStand-up skills / _rGeoff Bellman -- _tEyecatching / _rBjorn Fiedler -- _tTen requirements for effective training / _rDonald L. Kirkpatrick -- _gCh. 14. _tTools for trainers -- _tBearly there / _rPole R. Bear -- _tAre you sure? / _rAndy Beaulieu -- _tOnline Q & A / _rZane L. Berge -- _tBirds-of-a-feather / _rSharon L. Bowman -- _tFour corners exercise / _rStephen L. Cohen -- _tPeople hunt / _rLois B. Hart -- _tQuestion queue / _rPatricia A. McLagan -- _tPenny for your thoughts / _rBeth A. Schimel -- _tHit or myth / _rHarold D. Stolovitch and Erica J. Keeps -- _tWe're all a piece of the puzzle / _rLinda Byars Swindling -- _tThirty-five / _rSivasailam "Thiagi" Thiagarajan -- _tGetting senior managers to think creatively / _rWilliam N. Yeomans -- _gCh. 15. _tIcebreakers and energizers -- _tIncorporation / _rB. Kim Barnes -- _tLittle-known fact / _rPat Cataldo -- _tWhat's my line? / _rPeter R. Garber -- _tAt the movies / _rKaren Lawson -- _tOn time top ten trivia / _rDana Gaines Robinson and James C. Robinson -- _tAlphabet adjectives / _rMax Rodrigues -- _tBingo / _rEdward E. Scannell -- _tPenny toss / _rMichal Foriest Settles -- _gCh. 16. _tClosure : reviewing content and transferring knowledge -- _tRace to remember / _rBrooke Broadbent -- _tI got it / _rFanny Caballero -- _tReviewing and reinforcing with a beat / _rRobert "Bob" W. Lucas -- _tQuick content quiz / _rAnntoinette "Toni" Lucia -- _tOvercoming barriers / _rJack J. Phillips -- _tWord wheel / _rBill Sewell -- _tIndex card match / _rMel Silberman. |
588 | _aMachine converted from AACR2 source record. | ||
650 | 0 |
_aEmployees _xTraining of. _9317284 |
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650 | 0 |
_aOrganizational change. _9338152 |
|
700 | 1 |
_aBiech, Elaine. _91041344 |
|
907 |
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