000			01816cam a22003138a 4500
005			20211105090517.0
008			070223s2007 nju 001 0 eng
010			_a 2006013299
020			_a9780471745228 (pbk.)
020			_a0471745227 (pbk.)
035			_a(ATU)b11231877
035			_a(DLC) 2006013299
035			_a(OCoLC)67840160
040			_aDLC _cDLC _dDLC _dOrLoB-B
050	0	0	_aTX911.3.P4 _bS66 2007
082	0	0	_a647.940683 _222
100	1		_aSommerville, Kerry L., _d1957- _9433727
245	1	0	_aHospitality employee management and supervision: a practical approach / _cby Kerry L. Sommerville.
263			_a0703
264		1	_aHoboken, N.J. : _bJohn Wiley, _c2007.
300			_axv, 344 p. : _bill.
500			_aIncludes index.
505	0	0	_gCh. 1. _tIntroduction to hiring and supervising employees -- _gCh. 2. _tThe hospitality manager's legal challenges -- _gCh. 3. _tWage and hour laws affecting salaried, hourly, and tipped employees -- _gCh. 4. _tCommon law, negligent hiring, and employee rights -- _gCh. 5. _tWorking with unions -- _gCh. 6. _tJob descriptions and job specifications -- _gCh. 7. _tThe employee handbook -- _gCh. 8. _tAdvertising and recruiting -- _gCh. 9. _tApplications, interviews, and background checks -- _gCh. 10. _tNew-employee orientation -- _gCh. 11. _tTraining to performance standards -- _gCh. 12. _tPerformance appraisals that work -- _gCh. 13. _tEffective communication and feedback -- _gCh. 14. _tEmployee discipline -- _gCh. 15. _tEmployee motivation through quality leadership.
650		0	_aHospitality industry _xPersonnel management _9760828
907			_a.b11231877 _b03-10-17 _c27-10-15
998			_ab _ac _b06-04-16 _cm _da _feng _gnju _h0
945			_a647.940683 SOM _g1 _iA430634B _j0 _lcmain _o- _p$75.75 _q- _r- _s- _t0 _u39 _v5 _w2 _x3 _y.i12598070 _z29-10-15
942			_cB
999			_c1176127 _d1176127