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010 _a 00269278
011 _aBIB MATCHES WORLDCAT
020 _a0195511514
020 _a9780195511512
035 _a(DLC) 00269278
035 _a(OCoLC)43459094
040 _aDLC
_beng
_erda
_dATU
050 0 0 _aHM1126
_b.T55 1999
082 0 0 _a303.69
_221
100 1 _aTillett, Gregory,
_cPh. D.,
_eauthor.
_9262942
245 1 0 _aResolving conflict :
_ba practical approach /
_cGregory Tillett.
250 _aSecond edition.
264 1 _aSouth Melbourne :
_bOxford University Press,
_c1999.
300 _aviii, 248 pages :
_billustrations ;
_c23 cm
336 _atext
_btxt
_2rdacontent
337 _aunmediated
_bn
_2rdamedia
338 _avolume
_bnc
_2rdacarrier
504 _aIncludes bibliographical references (pages 233-241) and index.
505 0 0 _g1.
_tConflict and its Resolution --
_g2.
_tAnalyzing Conflict --
_g3.
_tCommunication and Conflict Resolution --
_g4.
_tPlanning and Preparation for Resolution --
_g5.
_tCollaborative Problem Solving --
_g6.
_tMediation --
_g7.
_tArbitration --
_g8.
_tThe Conflict Resolution Process --
_g9.
_tPractical Conflict Resolution Skills --
_g10.
_tWhen Things Go Wrong --
_g11.
_tInterpersonal and Relationship Conflict --
_g12.
_tNeighborhood and Intergroup Conflict --
_g13.
_tIndustrial and Commercial Conflict --
_g14.
_tEnvironmental and Technical Conflict --
_g15.
_tConflict Resolution, the Law and Ethics --
_g16.
_tMaking Conflict Resolution Work --
_g17.
_tAn Example of Analysis and Planning --
_tAnnotated Resource List --
_tIndex.
520 _a"Conflict resolution is of increasing interest at all levels of social and political interaction from the interpersonal to the international. Drawing on the author's extensive experience in counselling and mediation, this book provides a practical approach to conflict resolution. Gregory Tillett covers a wide range of areas including ethical, environmental, industrial, and neighborhood conflict and supports his methods with theory and case studies. This new edition features an emphasis on creative solutions to problem-solving and has been revised to reflect the needs of academics and professional counselors. It draws on the latest research and case histories."--Publisher description.
588 _aMachine converted from AACR2 source record.
650 0 _aConflict management.
_9315949
650 0 _aProblem solving.
_9322778
650 0 _aMediation
_9320588
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