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020 | _a9780195511512 | ||
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_aDLC _beng _erda _dATU |
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_aHM1126 _b.T55 1999 |
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_a303.69 _221 |
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_aTillett, Gregory, _cPh. D., _eauthor. _9262942 |
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245 | 1 | 0 |
_aResolving conflict : _ba practical approach / _cGregory Tillett. |
250 | _aSecond edition. | ||
264 | 1 |
_aSouth Melbourne : _bOxford University Press, _c1999. |
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300 |
_aviii, 248 pages : _billustrations ; _c23 cm |
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336 |
_atext _btxt _2rdacontent |
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337 |
_aunmediated _bn _2rdamedia |
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338 |
_avolume _bnc _2rdacarrier |
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504 | _aIncludes bibliographical references (pages 233-241) and index. | ||
505 | 0 | 0 |
_g1. _tConflict and its Resolution -- _g2. _tAnalyzing Conflict -- _g3. _tCommunication and Conflict Resolution -- _g4. _tPlanning and Preparation for Resolution -- _g5. _tCollaborative Problem Solving -- _g6. _tMediation -- _g7. _tArbitration -- _g8. _tThe Conflict Resolution Process -- _g9. _tPractical Conflict Resolution Skills -- _g10. _tWhen Things Go Wrong -- _g11. _tInterpersonal and Relationship Conflict -- _g12. _tNeighborhood and Intergroup Conflict -- _g13. _tIndustrial and Commercial Conflict -- _g14. _tEnvironmental and Technical Conflict -- _g15. _tConflict Resolution, the Law and Ethics -- _g16. _tMaking Conflict Resolution Work -- _g17. _tAn Example of Analysis and Planning -- _tAnnotated Resource List -- _tIndex. |
520 | _a"Conflict resolution is of increasing interest at all levels of social and political interaction from the interpersonal to the international. Drawing on the author's extensive experience in counselling and mediation, this book provides a practical approach to conflict resolution. Gregory Tillett covers a wide range of areas including ethical, environmental, industrial, and neighborhood conflict and supports his methods with theory and case studies. This new edition features an emphasis on creative solutions to problem-solving and has been revised to reflect the needs of academics and professional counselors. It draws on the latest research and case histories."--Publisher description. | ||
588 | _aMachine converted from AACR2 source record. | ||
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_aConflict management. _9315949 |
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_aProblem solving. _9322778 |
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_aMediation _9320588 |
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