000 02735cam a22004454i 4500
005 20211105145820.0
008 050815r20031983cau b s001 0 eng d
010 _a 2003042606
011 _aBIB MATCHES WORLDCAT
020 _a0520239334
_qalk. paper
020 _a9780520239333
_qalk. paper
035 _a(ATU)b11096081
035 _a(DLC) 2003042606
035 _a(OCoLC)51607227
040 _aDLC
_beng
_erda
_dATU
042 _apcc
050 0 0 _aBF531
_b.H62 2003
082 0 0 _a152.4
_221
100 1 _aHochschild, Arlie Russell,
_d1940-
_eauthor.
_9397748
245 1 4 _aThe managed heart :
_bcommercialization of human feeling /
_cArlie Russell Hochschild.
250 _aTwentieth anniversary edition.
264 1 _aBerkeley, Calif. :
_bUniversity of California Press,
_c2003.
300 _axii, 327 pages ;
_c21 cm
336 _atext
_btxt
_2rdacontent
337 _aunmediated
_bn
_2rdamedia
338 _avolume
_bnc
_2rdacarrier
500 _aOriginally published: Berkeley : University of California Press, c1983.
504 _aIncludes bibliographical references (pages 287-315) and index.
505 0 0 _g1.
_tExploring the Managed Heart --
_g2.
_tFeeling as Clue --
_g3.
_tManaging Feeling --
_g4.
_tFeeling Rules --
_g5.
_tPaying Respects with Feeling: The Gift Exchange --
_g6.
_tFeeling Management: From Private to Commercial Uses --
_g7.
_tBetween the Toe and the Heel: Jobs and Emotional Labor --
_g8.
_tGender, Status, and Feeling --
_g9.
_tThe Search for Authenticity --
_tAfterword to the Twentieth Anniversary Edition --
_gApp. A.
_tModels of Emotion: From Darwin to Goffman --
_gApp. B.
_tNaming Feeling --
_gApp. C.
_tJobs and Emotional Labor --
_gApp. D.
_tPositional and Personal Control Systems.
520 1 _a"In this second edition of her groundbreaking 1983 work, Hochschild examines what happens when systems of adjusting emotions - the inducing or suppressing of love, envy, and anger - are adapted to commercial purposes. She defines such "emotional labor" and vividly describes from humanist and feminist perspectives the process of estrangement from personal feelings and its role as an occupational hazard for one-third of America's workforce."--BOOK JACKET.
588 _aMachine converted from AACR2 source record.
650 0 _aEmotions
_xEconomic aspects
_9796610
650 0 _aWork
_xPsychological aspects
_9326056
650 0 _aEmployee motivation
_9317274
907 _a.b11096081
_b16-04-21
_c27-10-15
998 _a(2)b
_a(2)c
_b06-04-16
_cm
_da
_feng
_gcau
_h4
945 _a152.4 HOC
_g1
_iA370452B
_j0
_lcmain
_o-
_p$38.29
_q-
_r-
_s-
_t0
_u22
_v17
_w2
_x5
_y.i12399231
_z29-10-15
945 _a152.4 HOC
_g1
_iA370451B
_j0
_lcmain
_o-
_p$38.29
_q-
_r-
_s-
_t0
_u19
_v3
_w1
_x1
_y.i12399255
_z29-10-15
942 _cB
999 _c1165920
_d1165920