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011 | _aBIB MATCHES WORLDCAT | ||
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_a0520239334 _qalk. paper |
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020 |
_a9780520239333 _qalk. paper |
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042 | _apcc | ||
050 | 0 | 0 |
_aBF531 _b.H62 2003 |
082 | 0 | 0 |
_a152.4 _221 |
100 | 1 |
_aHochschild, Arlie Russell, _d1940- _eauthor. _9397748 |
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245 | 1 | 4 |
_aThe managed heart : _bcommercialization of human feeling / _cArlie Russell Hochschild. |
250 | _aTwentieth anniversary edition. | ||
264 | 1 |
_aBerkeley, Calif. : _bUniversity of California Press, _c2003. |
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300 |
_axii, 327 pages ; _c21 cm |
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336 |
_atext _btxt _2rdacontent |
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337 |
_aunmediated _bn _2rdamedia |
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338 |
_avolume _bnc _2rdacarrier |
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500 | _aOriginally published: Berkeley : University of California Press, c1983. | ||
504 | _aIncludes bibliographical references (pages 287-315) and index. | ||
505 | 0 | 0 |
_g1. _tExploring the Managed Heart -- _g2. _tFeeling as Clue -- _g3. _tManaging Feeling -- _g4. _tFeeling Rules -- _g5. _tPaying Respects with Feeling: The Gift Exchange -- _g6. _tFeeling Management: From Private to Commercial Uses -- _g7. _tBetween the Toe and the Heel: Jobs and Emotional Labor -- _g8. _tGender, Status, and Feeling -- _g9. _tThe Search for Authenticity -- _tAfterword to the Twentieth Anniversary Edition -- _gApp. A. _tModels of Emotion: From Darwin to Goffman -- _gApp. B. _tNaming Feeling -- _gApp. C. _tJobs and Emotional Labor -- _gApp. D. _tPositional and Personal Control Systems. |
520 | 1 | _a"In this second edition of her groundbreaking 1983 work, Hochschild examines what happens when systems of adjusting emotions - the inducing or suppressing of love, envy, and anger - are adapted to commercial purposes. She defines such "emotional labor" and vividly describes from humanist and feminist perspectives the process of estrangement from personal feelings and its role as an occupational hazard for one-third of America's workforce."--BOOK JACKET. | |
588 | _aMachine converted from AACR2 source record. | ||
650 | 0 |
_aEmotions _xEconomic aspects _9796610 |
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650 | 0 |
_aWork _xPsychological aspects _9326056 |
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650 | 0 |
_aEmployee motivation _9317274 |
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