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082 0 _a303.69
_222
100 1 _aAxelrod, Larry,
_d1959-
_9422230
245 1 0 _aTurning conflict into profit :
_ba roadmap for resolving personal and organizational disputes /
_cLarry Axlerod and Rowland (Roy) Johnson.
246 3 _aTurning conflict into profit :
_bA roadmap for resolving personal and organisational disputes
264 1 _aEdmonton :
_bUniversity of Alberta Press,
_c[2005]
264 4 _c©2005
300 _axii, 293 pages :
_billustrations ;
_c23 cm
336 _atext
_btxt
_2rdacontent
337 _aunmediated
_bn
_2rdamedia
338 _avolume
_bnc
_2rdacarrier
504 _aIncludes bibliographical references (pages 267-271) and index.
505 0 0 _g1.
_tConflict defined --
_g2.
_tThe conflict trap : denial, despair, and detachment --
_g3.
_tThe costs of conflict --
_g4.
_tConflict within : the psychology of conflict --
_g5.
_tConflict among : the interpersonal manifestation of conflict --
_g6.
_tConflict across : the cultural roots of conflict --
_g7.
_tMoving through the narrow place --
_g8.
_tThe profit track : insight, inspiration, and investment --
_g9.
_tStep 1 - tap the energy --
_g10.
_tStep 2 - find the learning --
_g11.
_tStep 3 - build relationships --
_g12.
_tStep 4 - cultivate innovation --
_g13.
_tStep 5 - make better decisions --
_g14.
_tPutting it all together.
520 1 _a"Drawing on psychological and sociological research and years of practical experience, Larry Axelrod and Roy Johnson have identified a new alternative for workplace conflict resolution. The authors explain how "leaning into conflict" not only defuses workplace tensions but also releases blocked energy into positive channels." "Turning Conflict Into Profit challenges the typical ways in which most people perceive, interpret, and respond to conflict. It exposes the psychological and cultural factors that keep us mired in disputes. It recognizes that our response to conflict is a choice and offers insights into the strategies that can transform despair into opportunities for learning, growing and achievement."--BOOK JACKET.
588 _aMachine converted from AACR2 source record.
650 0 _aConflict management.
_9315949
650 0 _aInterpersonal relations.
_9319503
700 1 _aJohnson, Rowland,
_d1967-
_eauthor.
_9255979
907 _a.b11005087
_b11-07-17
_c27-10-15
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