000			05298cam a22004214i 4500
005			20211103235836.0
008			050216s2006 nju 000 0 eng d
010			_a 2005042188
011			_aMARC Score : 11150(22050) : OK
011			_aDirect Search Result
011			_aBIB MATCHES WORLDCAT
020			_a013118329X
020			_a9780131183292
035			_a(ATU)b10984914
035			_a(OCoLC)57730755
040			_aDLC _beng _erda _cDLC _dYDX _dCCS _dBAKER _dBTCTA _dYDXCP _dOCLCQ _dOCLCG _dIG# _dOCLCF _dOCLCO _dAU@ _dBDX _dATU
042			_apcc
050	0	0	_aTX911.3.M27 _bT44 2006
082	0	0	_a647.95068 _222
100	1		_aTesone, D. V. _q(Dana V.), _eauthor. _9257983
245	1	4	_aThe little book of cases in hospitality management : _bstories from industry practitioners / _cD.V. Tesone, Peter Ricci.
264		1	_aUpper Saddle River, N.J. : _bPearson/Prentice Hall, _c2006.
300			_axii, 116 pages ; _c23 cm
336			_atext _btxt _2rdacontent
337			_aunmediated _bn _2rdamedia
338			_avolume _bnc _2rdacarrier
505	0		_aProductivity enhancement -- Leading a turnaround strategy -- Value-added restaurant service -- Training strategies -- Turnaround strategies and employee relations -- Rules and progressive discipline -- A new management assignment -- Dealing with problem employees -- The restaurant -- Career paths -- A comparison of management styles -- Management and employee motivation -- The department transfer -- The training scenario -- Managers' reputations -- Coaching, counseling, and discipline -- The special restaurant -- Subjective management practices -- Job opportunities -- Human resource management overview -- Recruitment and retention -- Employee productivity and value-added management -- Legal compliance -- Employee relations and retention -- Employee retention -- Legal compliance -- Recruitment and selection -- Employee training and needs assessment -- Employee compensation -- Performance appraisals and management responsibility -- Management communications and employee relations -- Leadership development -- Employee motivation and recognition programs -- Starting and running an HR office -- The invisible car -- Taking care of the elderly -- There's a mouse in the house -- Forty-eight hours -- Don't park here -- The confushed consultant -- Can you float me a loan? -- The "sick" van -- The prejudiced housekeeper -- The overnight "vigil" -- The disappearing dodge -- --
505	0	0	_gCase 1. _tProductivity enhancement -- _gCase 2. _tLeading a turnaround strategy -- _gCase 3. _tValue-added restaurant service -- _gCase 4. _tTraining strategies -- _gCase 5. _tTurnaround strategies and employee relations -- _gCase 6. _tRules and progressive discipline -- _gCase 7. _tA new management assignment -- _gCase 8. _tDealing with problem employees -- _gCase 9. _tThe restaurant -- _gCase 10. _tCareer paths -- _gCase 11. _tA comparison of management styles -- _gCase 12. _tManagement and employee motivation -- _gCase 13. _tThe department transfer -- _gCase 14. _tThe training scenario -- _gCase 15. _tManagers' reputations -- _gCase 16. _tCoaching, counseling, and discipline -- _gCase 17. _tThe special restaurant -- _gCase 18. _tSubjective management practices -- _gCase 19. _tJob opportunities -- _gCase 20. _tHuman resource management overview -- _gCase 21. _tRecruitment and retention -- _gCase 22. _tEmployee productivity and value-added management -- _gCase 23. _tLegal compliance -- _gCase 24. _tEmployee relations and retention -- _gCase 25. _tEmployee retention -- _gCase 26. _tLegal compliance -- _gCase 27. _tRecruitment and selection -- _gCase 28. _tEmployee training and needs assessment -- _gCase 29. _tEmployee compensation -- _gCase 30. _tPerformance appraisals and management responsibility -- _gCase 31. _tManagement communications and employee relations -- _gCase 32. _tLeadership development -- _gCase 33. _tEmployee motivation and recognition programs -- _gCase 34. _tStarting and running an HR office -- _gCase 35. _tThe invisible car -- _gCase 36. _tTaking care of the elderly -- _gCase 37. _tThere's a mouse in the house -- _gCase 38. _tForty-eight hours -- _gCase 39. _tDon't park here -- _gCase 40. _tThe confused consultant -- _gCase 41. _tCan you float me a loan? -- _gCase 42. _tThe "sick" van -- _gCase 43. _tThe prejudiced housekeeper -- _gCase 44. _tThe overnight "vigil" -- _gCase 45. _tThe disappearing dodge.
520	1		_a"The Little Book of Cases in Hospitality Management: Stories from Industry Practitioners provides students of Hospitality Management with forty-five case studies concerning lodging, foodservice, theme parks, attractions, resorts, recreation, events, transportation, and entertainment. Each of the cases in this book is taken from the real-life experiences of managers working in the hospitality industry."--BOOK JACKET.
588			_aMachine converted from AACR2 source record.
650		0	_aHospitality industry _xManagement _vCase studies _9578437
700	1		_aRicci, Peter, _d1965- _eauthor. _9259234
907			_a.b10984914 _b28-09-17 _c27-10-15
998			_a(3)b _a(3)c _b06-04-16 _cm _da _feng _gnju _h4
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945			_a647.95068 TES _g1 _iA266395B _j0 _lcmain _o- _p$37.18 _q- _r- _s- _t0 _u19 _v0 _w0 _x1 _y.i12248502 _z29-10-15
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