000 03072cam a22003854i 4500
005 20221101184904.0
008 040419s2003 ilua b 001 0 eng d
010 _a 2003000917
011 _aBIB MATCHES WORLDCAT
020 _a0793161282
_qhbk. (alk. paper)
020 _a9780793161287
_qhbk. (alk. paper)
035 _a(DLC) 2003000917
035 _a(OCoLC)51519790
040 _aDLC
_beng
_erda
_dATU
042 _apcc
050 0 0 _aHF5438.8.P75
_bA58 2003
082 0 0 _a658.85019
_221
100 1 _aAnthony, Mitch,
_eauthor.
_91047755
245 1 0 _aSelling with emotional intelligence :
_b5 skills for building stronger client relationships /
_cMitch Anthony.
264 1 _aChicago, Ill. :
_bDearborn Trade,
_c2003.
300 _ax, 261 pages :
_billustrations ;
_c24 cm
336 _atext
_btxt
_2rdacontent
337 _aunmediated
_bn
_2rdamedia
338 _avolume
_bnc
_2rdacarrier
504 _aIncludes bibliographical references (pages 253-255) and index.
505 0 0 _g1.
_tIntroduction to EQ - Five Critical Areas of Awareness --
_g2.
_tMoving from Me to We --
_g3.
_tUnderstanding Your Personality DNA --
_g4.
_tCritical Mass for Sales Success --
_g5.
_tApplied Critical Mass --
_g6.
_tHotheads and Seeing Red --
_g7.
_tSix Seconds of Sabotage - From Anger to Danger --
_g8.
_tThe Viral Spiral of Emotion --
_g9.
_tHow to Prevent and Contain Negative Outbursts --
_g10.
_tSolving the Stress Mess --
_g11.
_tFeeling Helpless or Taking Charge --
_g12.
_tRedefining Optimism --
_g13.
_tSources of Discouragement --
_g14.
_tFinding Motivators That Last --
_g15.
_tWinning the Emotional Tugs-of-War - The Power of Positive Intent --
_g16.
_tRisking Rejection - Getting Past No --
_g17.
_tThe Face You See - The Face You Show --
_g18.
_tDeveloping Emotional Radar - The Powers of Observation --
_g19.
_tShifting Gears - Four Critical Selling Adjustments --
_g20.
_tThe Power of Curiosity - Overcoming the Narcissistic Urge --
_g21.
_tEmotional Archaeology - Mastering the Art of the Irresistible Question --
_g22.
_tIt's Not about You --
_g23.
_tThe "Likability" Quotient --
_g24.
_tReducing Stress in Confrontation --
_g25.
_tMasters in Conflict --
_g26.
_tNegotiating Emotion --
_g27.
_tSeven Habits of the Emotionally Competent.
520 1 _a"Emotional intelligence is the ability to relate to people and maintain positive relationships. The concept was first popularized in the late 1990s, and later linked to leadership and management success. While much has been written about emotional intelligence for academia and for a general business audience, Selling with Emotional Intelligence offers the first-ever examination of emotional intelligence as it relates to sales performance."--BOOK JACKET.
588 _aMachine converted from AACR2 source record.
650 0 _aSelling
_xPsychological aspects
_9785130
650 0 _aEmotional intelligence.
_9329035
907 _a.b10846724
_b12-04-21
_c27-10-15
942 _cB
945 _a658.85019 ANT
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