000			03030cam a22004334i 4500
005			20221101184145.0
008			040223s2004 maua b 001 0 eng d
010			_a 2003024059
011			_aBIB MATCHES WORLDCAT
020			_a1591391342 _qalk. paper
020			_a9781591391340 _qalk. paper
035			_a(DLC) 2003024059
035			_a(OCoLC)53356641
040			_aDLC _beng _erda _dATU
042			_apcc
050	0	0	_aHD30.28 _b.K35443 2004
082	0	0	_a658.4012 _222
100	1		_aKaplan, Robert S., _eauthor. _91021562
245	1	0	_aStrategy maps : _bconverting intangible assets into tangible outcomes / _cRobert S. Kaplan, David P. Norton.
264		1	_aBoston : _bHarvard Business School Press, _c[2004]
264		4	_c©2004
300			_axviii, 454 pages : _billustrations ; _c24 cm
336			_atext _btxt _2rdacontent
337			_aunmediated _bn _2rdamedia
338			_avolume _bnc _2rdacarrier
504			_aIncludes bibliographical references and index.
505	0	0	_gPt. I. _tOverview -- _g1. _tIntroduction -- _g2. _tStrategy Maps -- _gPt. II. _tValue-Creating Processes -- _g3. _tOperations Management Processes -- _g4. _tCustomer Management Processes -- _g5. _tInnovation Processes -- _g6. _tRegulatory and Social Processes -- _gPt. III. _tIntangible Assets -- _g7. _tAligning Intangible Assets to Enterprise Strategy -- _g8. _tHuman Capital Readiness -- _g9. _tInformation Capital Readiness -- _g10. _tOrganization Capital Readiness -- _gPt. IV. _tBuilding Strategies and Strategy Maps -- _g11. _tCustomizing Your Strategy Map to Your Strategy -- _g12. _tPlanning the Campaign -- _gPt. V. _tThe Case Files -- _g13. _tPrivate-Sector Organizations -- _g14. _tPublic-Sector Organizations -- _g15. _tNonprofit Organizations.
520	1		_a"Robert S. Kaplan and David P. Norton introduced a revolutionary performance measurement system called the Balanced Scorecard to enable companies to quantify critical intangibles such as people, information, and culture." "Based on their work with more than 300 organizations spanning over a dozen years, Kaplan and Norton have created a new tool that has turned out to be as important an innovation as the Balanced Scorecard itself: strategy maps. Just as you can't manage what you can't measure, say Kaplan and Norton, you can't measure what you can't describe." "Providing the missing link between strategy formulation and implementation, Strategy Maps is a blueprint for describing, measuring, and aligning intangible assets for superior performance."--BOOK JACKET.
588			_aMachine converted from AACR2 source record.
650		0	_aStrategic planning. _9345424
650		0	_aIntangible property _xManagement _9706205
650		0	_aHuman capital _9318976
650		0	_aManagement. _9320348
700	1		_aNorton, David P., _d1941- _eauthor. _9396187
907			_a.b10822240 _b20-03-18 _c27-10-15
942			_cB
945			_a658.4012 KAP _g1 _iA417777B _j0 _lcmain _o- _p$50.05 _q- _r- _s- _t0 _u31 _v2 _w0 _x2 _y.i11984582 _z29-10-15
998			_a(2)b _a(2)c _b20-03-18 _cm _da _feng _gmau _h0
999			_c1145760 _d1145760