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020 _a0787950602
_qalk. paper
020 _a9780787950606
_qalk. paper
035 _a(ATU)b10558470
035 _a(OCoLC)45004732
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050 0 0 _aHM1126
_b.C56 2000
082 0 0 _a303.69
_221
100 1 _aCloke, Ken,
_d1941-
_eauthor.
_9237782
245 1 0 _aResolving personal and organizational conflict :
_bstories of transformation and forgiveness /
_cKenneth Cloke, Joan Goldsmith.
246 3 _aResolving personal and organisational conflict
246 3 _aResolving personal and organisational conflict :
_bStories of transformation and forgiveness
250 _aFirst edition.
264 1 _aSan Francisco :
_bJossey-Bass Publishers,
_c2000.
300 _axx, 217 pages :
_billustrations ;
_c24 cm.
336 _atext
_btxt
_2rdacontent
337 _aunmediated
_bn
_2rdamedia
338 _avolume
_bnc
_2rdacarrier
490 1 _aPsychology.
504 _aIncludes bibliographical references and index.
505 0 0 _tThe Hidden Meaning of Conflict Stories --
_tTransforming Stories to Resolve Conflict --
_tStories Unheard and Untold --
_tAll in the Family --
_tDate Rape: Getting to No --
_tThe Fatherless Child --
_tStories That Sacrifice Life --
_tThe Frightening Possibility of Success --
_tResigned to Being Different --
_tAddicted to Defeat --
_tStories That Hold Organizations Hostage --
_tConflict on Board --
_tSchool for Scandal --
_tCommunication Down the Drain --
_tStories of Boundary Violations --
_tSex, Lies, and Mediation --
_tNeighbors in Spite --
_tAn "F" in Problem Solving --
_tConclusion: Living Happily Ever After --
505 0 0 _g1.
_tThe Hidden Meaning of Conflict Stories --
_g2.
_tWorking with Stories to Resolve Conflict --
_g3.
_tStories Unheard and Untold --
_g4.
_tStories that Sacrifice Life --
_g5.
_tStories that Hold Organizations Hostage --
_g6.
_tStories that Justify Boundary Violations --
_tConclusion: Living Happily Ever After.
520 1 _a"Resolving Personal and Organizational Conflict shows how conflict resolution can be achieved by using the narrative structural approach, an innovative method that centers on the context of the individuals in the dispute and not just on their interests, positions, and stated needs." "Focusing on the transformative power of stories, Resolving Personal and Organizational Conflict includes an array of case studies from the authors' first-hand experience with thousands of clients. These case studies include the perspectives of all the parties in the conflict and cover a wide range of conflicts and disputes." "Resolving Personal and Organizational Conflicts and Disputes offers specific methods for assisting disputing parties to communicate their problems without sinking into the twin traps of demonization and victimization. In addition, the authors show how to encourage people and organizations in conflict to identify new ways of sustaining supportive relationships and transforming anger into awareness, dialogue, and reconciliation."--Jacket.
588 _aMachine converted from AACR2 source record.
650 0 _aConflict management.
_9315949
700 1 _aGoldsmith, Joan,
_eauthor.
_91029534
830 0 _aPsychology.
856 4 2 _3Contributor biographical information
_uhttp://catdir.loc.gov/catdir/bios/wiley043/00035738.html
907 _a.b10558470
_b10-06-19
_c27-10-15
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