| 000 | 02915cam a2200313 a 4500 | ||
|---|---|---|---|
| 005 | 20211105063222.0 | ||
| 008 | 981103s1998 enk 000 0 eng d | ||
| 011 | _aBIB MATCHES WORLDCAT | ||
| 020 | _a0521479010 (teacher's book) | ||
| 020 | _a0521479002 (student's book) | ||
| 020 | _a0521479029 (cassettes) | ||
| 035 | _a(ATU)b10231018 | ||
| 035 | _a(OCoLC)41071471 | ||
| 040 | _aABN | ||
| 082 | 0 | _a428.34 | |
| 100 | 1 |
_aJones, Leo, _d1943- _9232538 |
|
| 245 | 1 | 0 |
_aWelcome! : _bEnglish for the travel and tourism industry / _cLeo Jones. |
| 264 | 1 |
_aCambridge, U.K ;Melbourne, Vic. : _bCambridge University Press, _c1998. |
|
| 300 | _a2 v. | ||
| 505 | 0 | _aStudent's book (126 p. : ill. ; 28 cm.) -- Teacher's book (107 p. : ill. ; 28 cm.) | |
| 505 | 0 | 0 |
_tDifferent kinds of people -- _g1. _tWorking in travel and tourism -- _g2. _tBeing friendly and helpful -- _g3. _tWhen in Rome -- _g4. _tDealing with enquiries -- _tInternational travel -- _g5. _tDifferent ways of travelling -- _g6. _tAsking questions -- _g7. _tTaking a booking -- _g8. _tThe best way to get there -- _g9. _tAround the world -- _g10. _tOrganising a trip -- _tPhone calls -- _g11. _tUsing the phone -- _g12. _tHow may I help you? -- _g13. _tAnswering enquiries -- _g14. _tTaking messages -- _tFood and drink -- _g15. _tGood morning! -- _g16. _tExplaining dishes -- _g17. _tMay I take your order? -- _g18. _tDrinks, snacks and desserts -- _g19. _tEating habits -- _g20. _tWelcome to our restaurant! -- _tLetters and faxes -- _g21. _tResponding to enquiries -- _g22. _tConfirming reservations -- _g23. _tAvoiding mistakes -- _g24. _tWe are very sorry -- _tAccommodation -- _g25. _tReservations -- _g26. _tChecking in -- _g27. _tFacilities: Enjoy your stay! -- _g28. _tGiving information -- _g29. _tThe best hotel for you -- _g30. _tThe perfect hotel -- _tMoney -- _g31. _tHow would you like to pay? -- _g32. _tChanging money -- _g33. _tExplaining the bill -- _g34. _tIs service included? -- _tTravelling around -- _g35. _tTo and from the airport -- _g36. _tLocal knowledge -- _g37. _tOffering and requesting -- _g38. _tCar rental -- _g39. _tMotoring -- _g40. _tThe best way to get there -- _tProblems -- _g41. _tIs there anything I can do? -- _g42. _tDealing with complaints -- _g43. _tBetter safe than sorry -- _g44. _tDifficult customers? -- _tAttractions and activities -- _g45. _tSeeing the sights -- _g46. _tMaking suggestions and giving advice -- _g47. _tSun, sea and sand? -- _g48. _tHistory and folklore -- _g49. _tA nice day out -- _g50. _tThe future of tourism -- _tCommunication activities. |
| 650 | 0 |
_aEnglish language _xStudy and teaching _xForeign speakers. _9354176 |
|
| 650 | 0 |
_aEnglish language _vTextbooks for foreign speakers. _9339917 |
|
| 650 | 0 |
_aTourism _xLanguage _9696367 |
|
| 907 |
_a.b10231018 _b01-02-18 _c27-10-15 |
||
| 998 |
_a(3)b _a(3)c _b06-04-16 _cm _da _feng _genk _h0 |
||
| 945 |
_a428.34 JON _cstudent's book _g1 _iA182565B _j0 _lcmain _o- _p$23.79 _q- _r- _s- _t0 _u10 _v0 _w0 _x0 _y.i10555341 _z28-10-15 |
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| 942 | _cB | ||
| 999 |
_c1112221 _d1112221 |
||