000			03318cam a2200445 i 4500
005			20211103133415.0
008			960828s1996 cau b 001 0 eng d
010			_a 95022873
011			_aBIB MATCHES WORLDCAT
020			_a078790161X _qalk. paper
020			_a9780787901615 _qalk. paper
035			_a(ATU)b10218014
035			_a(OCoLC)32892146
040			_aDLC _beng _erda _cDLC _dYBM _dBAKER _dBTCTA _dLVB _dYDXCP _dOCLCG _dAGLGW _dDEBBG _dOCLCQ _dATU
050	0	0	_aHM136 _b.S644 1996
082	0	0	_a303.69 _220
100	1		_aSlaikeu, Karl A., _d1944- _eauthor. _9395540
245	1	0	_aWhen push comes to shove : _ba practical guide to mediating disputes / _cKarl A. Slaikeu.
246	3	0	_aPractical guide to mediating disputes
250			_aFirst edition.
264		1	_aSan Francisco : _bJossey-Bass Publishers, _c1996.
300			_axvii, 301 pages ; _c24 cm.
336			_atext _btxt _2rdacontent
337			_aunmediated _bn _2rdamedia
338			_avolume _bnc _2rdacarrier
490	1		_aJossey-Bass conflict resolution series
504			_aIncludes bibliographical references and index.
505	0		_aA brief introduction to mediation -- Starting out: the key concepts of mediation -- Using the conflict grid to analyze disputes and generate solutions -- Preparing to be a mediator -- Step one: First contact -- Orienting the parties -- Arranging the meeting space -- Step two: The opening meeting -- Conducting the first meeting -- Step three: The caucus process -- Conducting separate meetings -- Learning by example: two caucus stories -- Generating solutions and drafting a trial agreement -- Step four: Joint/Shuttle meetings -- Planning the next round -- Using the SOS Model (summaries--offers--summaries) -- Resolving impasses -- Step five: Closing -- Testing the agreement -- Putting the agreement in writing -- Wrapping up the process -- Variations -- When interpersonal peacemaking is needed -- When face-to-face meetings won't work -- When informal mediation can help -- Epilogue: the mediator's calling -- Resources A. Communication skills review -- B. Sample ground rules and forms -- C. Ethical standards -- D. Mediation of disputes involving domestic violence -- E. Professional organizations -- F. Cases -- G. Exercise feedback.
520			_aIn a world where disputes increasingly erupt into lawsuits or violence - at home, in the workplace, in schools, and between nations - conflict resolution skills are critical to both trained mediators and other professionals. When Push Comes to Shove offers a clear, how-to guide for lawyers, managers, human resource professionals, clergy, social workers, and anyone who wants to learn how to resolve interpersonal and intergroup disputes in all areas of life.
530			_aAlso issued online.
588			_aMachine converted from AACR2 source record.
650		0	_aMediation _9320588
650		0	_aConflict management. _9315949
830		0	_aJossey-Bass conflict resolution series. _9239776
856	4	2	_3Contributor biographical information _uhttp://www.loc.gov/catdir/bios/wiley043/95022873.html
907			_a.b10218014 _b10-06-19 _c27-10-15
998			_a(3)b _a(3)c _b23-03-18 _cm _da _feng _gcau _h0
945			_a303.69 SLA _g1 _iA128826B _j0 _lcmain _o- _p$49.74 _q- _r- _s- _t0 _u12 _v0 _w0 _x0 _y.i10533242 _z28-10-15
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