000			02800cam a2200409 i 4500
005			20211103123658.0
008			960216s1996 caua b 001 0 eng d
010			_a 96009959
011			_aBIB MATCHES WORLDCAT
020			_a0787902489 _qcloth (acid-free paper)
020			_a9780787902483 _qcloth (acid-free paper)
035			_a(ATU)b10120865
035			_a(OCoLC)34282810
040			_aDLC _beng _erda _dATU
050	0	0	_aHM136. _bM684 1996
082	0		_a303.69
100	1		_aMoore, Christopher W., _d1947- _eauthor. _9392068
245	1	4	_aThe mediation process : _bpractical strategies for resolving conflict / _cChristopher W. Moore.
250			_aSecond edition.
264		1	_aSan Francisco : _bJossey-Bass Publishers, _c[1996]
264		4	_c©1996
300			_axx, 430 pages : _billustrations ; _c24 cm.
336			_atext _btxt _2rdacontent
337			_aunmediated _bn _2rdamedia
338			_avolume _bnc _2rdacarrier
490	1		_aThe Jossey-Bass conflict resolution series.
504			_aIncludes bibliographical references (pages 397-418) and index.
505	0		_aPart one: Understanding dispute resolution and mediation -- Approaches to managing and resolving conflict -- How mediation works -- Part two: Laying the groundwork for effective mediation -- Managing initial contacts with the disputing parties -- Selecting a strategy to guide mediation -- Collecting and analyzing background information -- Designing a detailed plan for mediation -- Building trust and cooperation -- Part three: Conducting productive mediations -- Beginning the mediation session -- Defining issues and setting an agenda -- Uncovering hidden interests of the disputing parties -- Generating options for settlement -- Assessing options for settlement -- Conducting final bargaining -- Achieving formal agreement or settlement -- Strategies for dealing with special situations -- Toward an excellent practice of mediation -- Conclusion: Challenges for the growth and development of mediation -- Resource A. Professional practice guidelines: The society of Professionals in dispute resolution (SPIDR) ethical standards of professional responsibility -- Resource B. Mediation services agreement: sample waiver and consent form -- Resource C. Settlement documentation form: sample memorandum of understanding -- Resource D. List of professional associations.
588			_aMachine converted from AACR2 source record.
650		0	_aMediation _9320588
650		0	_aConflict management. _9315949
830		0	_aJossey-Bass conflict resolution series _9239776
907			_a.b10120865 _b15-01-21 _c27-10-15
998			_a(2)b _a(2)c _b06-04-16 _cm _da _feng _gcau _h4
945			_a303.69 MOO _g1 _iA182773B _j0 _lcmain _o- _p$70.30 _q- _r- _s- _t0 _u23 _v0 _w2 _x2 _y.i10319360 _z28-10-15
942			_cB
999			_c1106257 _d1106257