TY  - BOOK
AU  - Cornelius,Helena
AU  - Cornelius,Estella
AU  - Faire,Shoshana
TI  - Everyone can win: responding to conflict constructively 
SN  - 0731812980
AV  - HD42 .C67 2006
U1  - 303.69 22
PY  - 2006///
CY  - Pymble, NSW, London
PB  - Simon & Schuster
KW  - Conflict management
N1  - Includes index; 1. Responding to conflict -- 2. Partners not opponents -- 3. Empathy -- 4. Appropriate assertiveness -- 5. Cooperative power -- 6. Managing emotions -- 7. Willingness to resolve -- 8. Mapping the conflict -- 9. Designing options -- 10. Negotiation -- 11. Introduction to mediation -- 12. Broadening perspectives
N2  - This classic book on conflict resolution provides the essentials for handling personal and workplace difficulties with emotional intelligence
ER  -