TY - BOOK AU - Ting-Toomey,Stella AU - Chung,Leeva C. TI - Understanding intercultural communication SN - 019973979X AV - GN345.6 .T57 2012 U1 - 303.482 23 PY - 2012///, 2005 CY - New York, Oxford PB - Oxford University Press KW - Culture shock KW - Language and culture KW - Cross-cultural orientation N1 - Includes bibliographical references and index; 1. Why study intercultural communication? -- 2. What is intercultural communication flexibility? -- 3. What are the essential cultural value patterns? -- 4. What are the keys to understanding cultural and ethnic identities? -- 5. What is culture shock? -- 6. What is the connection between verbal communication and culture? -- 7. What are the different ways to communicate nonverbally across cultures? -- 8. What causes us to hold biases against outgroups? -- 9. How can we manage intercultural conflict flexibly? -- 10. What are the challenges in developing an intercultural-intimate relationship? -- 11. What are the communication issues facing a global identity? -- 12. How can we become ethical intercultural communicators? ER -