TY  - BOOK
AU  - O'Toole,Gjyn
TI  - Communication: core interpersonal skills for health professionals 
SN  - 0729542440
AV  - R118 .O86 2016
U1  - 610.696 23
PY  - 2016///]
CY  - Chatswood, N.S.W.
PB  - Elsevier
KW  - Communication in medicine
KW  - Medical personnel and patient
KW  - Interpersonal communication
KW  - Communication
KW  - Professional-Patient Relations
KW  - Professional-Family Relations
KW  - Cultural Competency
N1  - Includes bibliographical references and index; Section 1; The Significance of Effective Interpersonal Communication in the Health Professional : --; 1; Effective communication for health professionals --; 2; The overarching goal of communication for health professionals --; 3; The specific goals of communication for health professionals: 1 Introductions and providing information --; 4; The specific goals of communication for health professionals: 2 Questioning, comforting and confronting --; Section 2; Achieving Effective Communication by Developing Awareness within the Health Professional : --; 5; Awareness of and need for reflective practice --; 6; Awareness of self --; 7; Awareness of how personal assumptions affect communication --; 8; Awareness of the 'person/s' --; 9; Awareness of the effects of non-verbal communication --; 10; Awareness of listening to facilitate person/s-centred communication --; 11; Awareness of different environments that can affect communication --; Section 3; Managing the Realities of Communication as a Health Professional : --; 12; Holistic communication resulting in holistic care --; 13; Conflict and communication --; 14; Culturally congruent communication --; 15; Communicating with Indigenous Peoples --; 16; Misunderstandings and communication --; 17; Ethical communication --; 18; Providing health care by long-distance (remote) communication --; 19; Documentation: 'one-way' professional communication --; 20; Electronic or absent-audience communication --; Section 4; Scenarios to guide communication: Opportunities to practice communicating effectively with 'the Person/s' : --; 21; Person/s experiencing strong negative emotions --; 22; Person/s in particular stages of the lifespan --; 23; Person/s fulfilling particular life roles --; 24; Person/s experiencing particular conditions --; 25; Person/s in particular contexts
ER  -