TY  - BOOK
AU  - Holland,Jakki
AU  - Leslie,David
TI  - Tour operators and operations: development, management and responsibility 
SN  - 1780648235
AV  - G155.A1 H646 2017
U1  - 910.68 23
PY  - 2018///]
CY  - Wallingford, Oxfordshire
PB  - CABI
KW  - Tourism
KW  - Management
KW  - Package tours
N1  - Includes bibliographical references and index; Introduction -- The package holiday and the rise of the tour operator -- The operating environment -- Product development -- Small and medium sized tour operators -- Customer service -- Financial planning : pricing the package -- Tour operators and key travel regulations (with David Grant) -- Distribution (place) -- Marketing -- Human resources and managing the workforce -- Crisis management -- A look ahead : challenges and issues
N2  - "With a focus on the creation and distribution of packaged holidays, this text covers the fundamentals of business and the relationship between tour operators and destinations. With particular reference to the sustainability of both parties, it reviews the impacts and influences of tour operations and practices on destinations within the overriding context of tour operator responsibility. It addresses the entirety of this key component of the tourism sector, and reflects the shift in recent years from traditional 'sun, sea and sand' holiday to more bespoke packages."--Publisher's description
ER  -