Visitor management in tourism destinations /
edited by Julia N. Albrecht, University of Otago, Dunedin, New Zealand.
- viii, 200 pages : illustrations, maps, photographs ; 26 cm.
- CABI series in tourism management research ; 3 .
- CABI series in tourism management research ; 3. .
Includes bibliographical references and index.
Introduction and Foundation : -- Introduction to Visitor Management / Destination Management and Visitor Management / Meeting the Challenge of Managing Visitor Experiences at Tourism Attractions / The Social and Political Dimensions of Visitor Management : Rural Home-based Accommodations / Critical Concepts in Visitor Management : -- Indicators and Standards-based Visitor Management Frameworks in Achieving Sustainability at Cultural Heritage Sites / Managing Nature-based Visitors' Perceived Service Quality, Satisfaction and Future Behavior Intention / The Relevance of Visitors' National Park Affinity for Effective Visitor Management in Protected Areas / Current Issues in Visitor Management : -- Visitor Monitoring in the Tapajos National Forest, Brazil / Tourist Behaviors, Vandalism and Stakeholder Responses / Augmented Reality Application in Museum Visitor Experiences / The State of the Art in Guiding and Interpretation : -- Strategies for Successful Interpretation Techniques in Visitor Attractions : The Operationalization of Guided Tours in Museums / Using Heritage Interpretation to Manage Film-induced Tourism at Heritage Visitor Attractions / Theories of Learning and their Application in Interpretation / Critical Reflections on the Role of Interpretation in Visitor Management / Conclusion : -- Current Knowledge and Future Research Directions in Visitor Management / Julia N. Albrecht -- Douglas Pearce -- Paul Taylor, Warwick Frost and Jennifer Laing -- Najmeh Hassanali -- Mohammad Alazaizeh and Jeffrey Hallo -- Joohyun Lee and Brijesh Thapa -- Jannes Bayer, Astrid Fehringer, Günther Lehar, Florian Jurgeit and Theresa Leitner -- Jasmine C. Moreira and Robert Burns -- Abhishek Bhati and Philip Pearce -- Azizul Hassan and Haywantee Ramkissoon -- Marília Durão and Maria João Carneiro -- Justyna Bakiewicz, Anna Leask, Paul Barron and Tijana Rakic -- I-Ling Kuo -- Gianna Moscardo -- Julia N. Albrecht. Part I. 1. 2. 3. 4. Part II. 5. 6. 7. Part III. 8. 9. 10. Part IV. 11. 12. 13. 14. Part V. 15.
"Visitor management may be considered as a component of destination management at all levels of a destination. It involves a wide range of stakeholders. This book demonstrates current knowledge on visitor management. Visitor Management in Tourism Destinations provides insight into critical concepts such as the visitor experience, service quality, the uses of indicators and frameworks, and interpretation. It also addresses current issues including the social and political dimensions of visitor management, the implementation of monitoring, vandalism and augmented reality."--Publisher's website.