TY  - BOOK
AU  - Hayes,David K.
AU  - Ninemeier,Jack D.
AU  - Miller,Allisha A.
TI  - Hotel operations management
SN  - 013433762X
AV  - TX911.3.M27 H39 2016
U1  - 647.94068 23
PY  - 2017///]
CY  - Boston
PB  - Pearson
KW  - Hotel management
N1  - Includes bibliographical references and index; Overview of the hotel industry -- The guest service imperative -- The hotel general manager -- General managers are leaders -- Human resources -- Accounting -- Revenue management -- Sales and marketing -- The front office -- Housekeeping -- Food and beverage -- Property operation and maintenance -- Personal safety and property security -- Franchise agreements and management contracts -- Managing in the global hotel industry
N2  - "For the Introduction to Hotel Operations or Introduction to Lodging course in Hospitality Management departments. Prepare future hotel general managers to efficiently supervise and run a midsize full-service hotel. Hotel Operations Management provides an up-to-date and comprehensive examination of all aspects of hotel administration from the viewpoint of the hotel general manager. Detailed information addresses the operating departments of a full-service hotel: Human Resources; Controller; The Front Office; Housekeeping; Food and Beverage; Safety and Property Security; Sales and Marketing; Accounting; and Facility Engineering and Maintenance. In-depth discussions highlight the importance of human resources in the labor-intensive hotel industry, franchising and contract management of properties in an ever-decreasing "Mom and Pop" segment, and hotel management in a global environment. Updated throughout to ensure that readers have the latest information, the Third Edition also includes new case studies, an entirely new chapter on guest services, and new end-of-chapter questions. This accurate book will give prospective hotel managers insight into all of the procedures effective managers use to ensure their hotel¿'s-and their own-success."--Publisher's website
ER  -