TY  - BOOK
TI  - Hospitality experience: an introduction to hospitality management 
SN  - 9001813852
U1  - 647.94068 
PY  - 2014///]
CY  - Groningen
PB  - Noordhoff
KW  - Hospitality industry
KW  - Management
KW  - Textbooks
N1  - Includes bibliographical references and index; 1; The Concept of Hospitality --; 2; Adding Value to the Hospitality Experience --; 3; The Hospitality Industry --; 4; Hospitality beyond the Industry's Borders --; 5; The Future of Hospitality --; 6; Designing Hospitality Experiences --; 7; Delivering Hospitality --; 8.Quality Management in Hospitality --; 9; Competencies and Leadership
ER  -