Hospitality experience :  an introduction to hospitality management / 
editors: Frans Melissen [and 3 others] ; authors: Rob Blomme [and others]. 
 - First edition. 
 - 285 pages :  illustrations ;  24 cm 
<br/><br/>Includes bibliographical references and index. 
<br/><br/> The Concept of Hospitality --  Adding Value to the Hospitality Experience --  The Hospitality Industry --  Hospitality beyond the Industry's Borders --  The Future of Hospitality --  Designing Hospitality Experiences --  Delivering Hospitality --  Competencies and Leadership.  1.  2.  3.  4.  5.  6.  7.  8.Quality Management in Hospitality --  9. 
<br/><br/><label>ISBN: </label>9001813852 9789001813857 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry--Management--Textbooks
<br/><br/><label>Dewey Class. No.: </label>647.94068