TY  - BOOK
AU  - Lacy,Shirley
TI  - ITIL
T2  - Best management practice
SN  - 0113313233
U1  - 658.4038 23
PY  - 2011///
CY  - Norwich
PB  - TSO
KW  - Computer industry
KW  - Customer services
KW  - Management
KW  - Information technology
KW  - Quality control
KW  - Standards
KW  - Electronic office machine industry
N1  - Includes bibliographical references and index; [Vol. 1]; Service Strategy --; [Vol. 2]; Service Design --; [Vol. 3]; Service Transition --; [Vol. 4]; Service Operation --; [Vol. 5]; Continual Service Improvement
ER  -