TY  - BOOK
AU  - Rance,Stuart
ED  - Great Britain.
TI  - ITIL service transition
T2  - ITIL lifecycle suite
SN  - 9780113313068
U1  - 658.4038 23
PY  - 2011///
CY  - London
PB  - TSO (The Stationery Office)
KW  - IT infrastructure library
KW  - Information technology
KW  - Management
KW  - Quality control
KW  - Standards
KW  - Computer industry
KW  - Customer services
KW  - Electronic office machine industry
N1  - First edition: 2007; Includes bibliographical references and index; 1; Introduction --; 2; Service management as a practice --; 3; Service transition principles --; 4; Service transition processes --; 5; Managing people through service transitions --; 6; Organizing for service transition --; 7; Technology considerations --; 8; Implementing Service transition --; 9; Challenges, risks and critical success factors --; Afterword --; Appendix A; Description of asset types --; Appendix B; Risk assessment and management --; Appendix C; Related guidance --; Appendix D; Examples of inputs and outputs across the service lifestyle
N2  - "The ITIL Service Transition stage of the ITIL service management framework offers global best-practice guidance for IT professionals wishing to introduce new and changed services, ensuring that the value identified in the service strategy is maintained and controlling risks to smooth operations. ITIL Service Transition describes best practices for managing service change, and helping departments and businesses to transition efficiently, from one state to another. The effect of change on operations, customers, users and the business are all considered in this critical stage of the ITIL lifecycle suite. This publication represents the combined experience and knowledge of practitioners from across the world. It contains the knowledge and skills needed for any IT, procurement, or quality assurance professional looking to develop expertise in the delivery of change."--Publisher's website
ER  -