ITIL service transition /
Service transition
Stuart Rance.
- 2011 edition.
- xii, 347 pages : illustrations ; 28 cm.
- ITIL lifecycle suite .
First edition: 2007.
Includes bibliographical references and index.
Introduction -- Service management as a practice -- Service transition principles -- Service transition processes -- Managing people through service transitions -- Organizing for service transition -- Technology considerations -- Implementing Service transition -- Challenges, risks and critical success factors -- Afterword -- Description of asset types -- Risk assessment and management -- Related guidance -- Examples of inputs and outputs across the service lifestyle. 1. 2. 3. 4. 5. 6. 7. 8. 9. Appendix A. Appendix B. Appendix C. Appendix D.
"The ITIL Service Transition stage of the ITIL service management framework offers global best-practice guidance for IT professionals wishing to introduce new and changed services, ensuring that the value identified in the service strategy is maintained and controlling risks to smooth operations. ITIL Service Transition describes best practices for managing service change, and helping departments and businesses to transition efficiently, from one state to another. The effect of change on operations, customers, users and the business are all considered in this critical stage of the ITIL lifecycle suite. This publication represents the combined experience and knowledge of practitioners from across the world. It contains the knowledge and skills needed for any IT, procurement, or quality assurance professional looking to develop expertise in the delivery of change."--Publisher's website.
9780113313068 0113313063
IT infrastructure library
Information technology--Management. Information technology--Quality control--Standards. Computer industry--Customer services--Management. Electronic office machine industry--Customer services--Management.