TY - BOOK AU - Summers,Nancy TI - Fundamentals of case management practice: skills for the human services SN - 130509476X U1 - 361.00683 PY - 2016///] CY - Boston, MA PB - Cengage Learning KW - Social case work KW - Problems, exercises, etc KW - Social work education KW - Social service N1 - Includes bibliographical references and index; Sec. 1: Foundations for best practice in case management -- Sec. 2: Useful clarifications and attitudes -- Sec. 3: Effective communication -- Sec. 4: Meeting clients and assessing their strengths and needs -- Sec. 5: Developing a plan with the client -- Sec. 6: Monitoring services and following the client ER -