TY  - BOOK
AU  - Evans,D.R.
TI  - Essential interviewing: a programmed approach to effective communication 
SN  - 0840034717
AV  - BF637.I5 E87 2010
U1  - 158.39 23
PY  - 2010///]
CY  - Australia, Belmont, CA
PB  - Brooks/Cole
KW  - Interviewing
KW  - Programmed instruction
KW  - Interpersonal communication
N1  - Includes bibliographical references (pages 337-338) and index; Programming a foundation for learning -- Listening and exploration: Helping clients identity their experiences, issues, and problems --  Attending behaviour -- Effective questioning -- Reflecting content -- Reflecting feeling -- Integrating your listening and exploration skills -- Clarification: Helping clients clarify their experiences and develop goals -- Confronting -- communicating feeling and immediacy -- Self-disclosing -- Interpreting -- Action: Helping clients take action -- Information giving -- Structuring for exploration, clarification, and action -- Enlisting cooperation -- Effective communication: Facilitating exploration, clarification, and action -- Putting it all together
ER  -