Essential interviewing : a programmed approach to effective communication /
David R. Evans [and others].
- Eighth edition.
- xvi, 344 pages : illustrations ; 23 cm.
Includes bibliographical references (pages 337-338) and index.
Programming a foundation for learning -- Listening and exploration: Helping clients identity their experiences, issues, and problems -- Attending behaviour -- Effective questioning -- Reflecting content -- Reflecting feeling -- Integrating your listening and exploration skills -- Clarification: Helping clients clarify their experiences and develop goals -- Confronting -- communicating feeling and immediacy -- Self-disclosing -- Interpreting -- Action: Helping clients take action -- Information giving -- Structuring for exploration, clarification, and action -- Enlisting cooperation -- Effective communication: Facilitating exploration, clarification, and action -- Putting it all together.