TY - BOOK AU - Ingram,Thomas N. AU - LaForge,Raymond W. AU - Avila,Ramon a AU - Schwepker,Charles H. AU - Williams,Michael R. TI - Sell SN - 1285164725 AV - HF5438.25 .S436 2015 U1 - 658.85 23 PY - 2015///] CY - Stamford, CT PB - Cengage Learning KW - Selling N1 - Includes bibliographical references and index; 1. Overview of personal selling -- 2. Building the trust and sales ethics -- 3. Understanding buyers -- 4. Communication skills -- 5. Strategic prospecting and preparing for sales dialogue -- 6. Planning sales dialogues and presentations -- 7. Sales dialogue: creating and communicating value -- 8. Addressing concerns and earning commitment -- 9. Expanding customer relationships -- 10. Adding value: self-leadership and t teamwork -- 11. Sales management and sales 2.0 N2 - "SELL 4 employs a comprehensive coverage of contemporary professional selling in an interesting and challenging manner. Including relational consultative selling, the text is organized on a more contemporary relationship-selling process that the author team has tested in, and developed for, major selling organizations."-- ER -