TY - BOOK AU - Fisher,Roger AU - Ury,William AU - Patton,Bruce TI - Getting to yes: negotiating agreement without giving in SN - 1847940935 AV - BF U1 - 658.4052 23 PY - 2012/// CY - London PB - Random House Business Books KW - Negotiation KW - Negotiation in business N1 - Third edition first published in 2011 by Penguin Books, New York, and in Great Britain in 2012 by Random House Business Books; 1. Don't bargain over positions -- 2. Separate the people from the problem -- 3. Focus on interests, not positions -- 4. Invent options for mutual gain -- 5. Insist on using objective criteria -- 6. What if they are more powerful? (Develop your BATNA -- Best alternative to a negotiated agreement) -- 7. What if they won't play? (Use negotiation jujitsu) -- 8. What if they use dirty tricks? (Taming the hard bargainer) N2 - The world's bestselling guide to negotiation. 'Getting To Yes' has been in print for over thirty years, and in that time has helped millions of people secure win-win agreements both at work and in their private lives ER -