TY - BOOK AU - Zikmund,William G. AU - D'Alessandro,Steven AU - Winzar,Hume AU - Lowe,Ben AU - Babin,Barry J. TI - Marketing research SN - 9780170236027 U1 - 658.83 23 PY - 2014///] CY - South Melbourne, Victoria, Australia PB - Cengage Learning Australia KW - Marketing research N1 - Previous edition: 2011; Includes index; Introduction to the research process --; Defining the problem --; Planning the research design --; Planning the sample --; Collecting the data --; Analysing the data --; Formulating conclusions and writing the final report ER -