TY - BOOK AU - Collier,David A. AU - Evans,James R. TI - OM4 SN - 1133372422 U1 - 658.5 23 PY - 2013/// CY - Mason, Ohio PB - South-Western Cengage Learning KW - Production management N1 - Previous ed.: published as OM3. 2012; Includes index; Goods, services, and operations management -- Value chains -- Measuring performance in operations -- Operations strategy -- Technology and operations management -- Goods and service design -- Process selection, design, and analysis -- Facility and work design -- Supply chain design -- Capacity management -- Forecasting and demand planning -- Managing inventories -- Resource management -- Operations scheduling and sequencing -- Quality management -- Quality control and SPC -- Lean operating systems -- Project management; Tertiary/Undergraduate N2 - Created through a 'student-tested, faculty-approved' review process with input from more than 150 students and faculty, Collier/Evans' OM4 provides a streamlined introduction to the core concepts, techniques, and applications of contemporary operations management ER -