TY  - BOOK
AU  - Demirkan,Haluk
AU  - Spohrer,James C.
AU  - Krishna,Vikas
TI  - Service systems implementation
T2  - Service science
SN  - 1441979034
AV  - HD9980.5 .S488 2011
U1  - 338.47 23
PY  - 2011///
CY  - New York
PB  - Springer-Verlag
KW  - Service industries
KW  - Industrial management
N1  - Includes bibliographical references; 1; Introduction of Service Systems Implementation; Haluk Demirkan, James C. Spohrer, and Vikas Krishna --; 2; Data-Driven Simulation-Enhanced Optimization of People-Based Print Production Service; Sudhendu Rai --; 3; Intelligent Document Gateway: A Service System Case Study and Analysis; Vikas Krishna, Ana Lelescu, and John Bailey --; 4; A Framework for the Design of Service Systems; Yao-Hua Tan, Wout Hofman, Jaap Gordijn, and Joris Hulstijn --; 5; Surviving Nuclear Winter Towards a Service-Led Business; Michael Rocha and Timothy Chou --; 6; Towards an Operations Strategy for the Infusion of Product-Centric Services into Manufacturing; Tim S. Baines and Howard W. Lightfoot --; 7; Theory of Constraints for Services: Past, Present, and Future; John A. Ricketts --; 8; An Assessment Tool for Establishing Infrastructure as a Service Capability Maturity; Justin Nieuwerth, Marco Spruit, and Danny Zijlstra --; 9; Customer-Provider Strategic Alignment: A Maturity Model; Jerry Luftman, Carol V. Brown, and S. Balaji --; 10; CIO in a Service Economy; Paul G. Sorenson --; 11; Service Productivity: How to Measure and Improve It?; Erik den Hartigh and Marc Zegveld --; 12; Value Co-creation from the Consumer Perspective; Steve Baron and Gary Warnaby --; 13; Metrics That Matter: Measuring and Improving the Value of Service; Thomas J. Buckholtz --; 14; Succeeding Through Service Innovation: Consumer Directed Care in the Aged Care Sector; Linda Wilkins, Carmel Laragy, and Hossein S. Zadeh --; 15; Measurement in Service Businesses: Challenges and Future Directions; Rajesh Kumar Tyagi --; 16; An Integrated View of Service Innovation in Service Networks; Renu Agarwal and Willem Selen --; 17; A Service Systems Perspective of E-Government Development; Chee Wei Phang and Atreyi Kankanhalli --; 18; Predictive Systems for Customer Interactions; Ravi Vijayaraghavan, Sam Albert, Vinod Kumar Singh, and Pallipuram V. Kannan
ER  -