Service systems implementation /
Haluk Demirkan, James C. Spohrer, Vikas Krishna, editors ; foreword by Richard C. Larson.
- xxvi, 307 pages : illustrations ; 24 cm.
- Service science .
- Service science. .
Includes bibliographical references.
Introduction of Service Systems Implementation / Data-Driven Simulation-Enhanced Optimization of People-Based Print Production Service / Intelligent Document Gateway: A Service System Case Study and Analysis / A Framework for the Design of Service Systems / Surviving Nuclear Winter Towards a Service-Led Business / Towards an Operations Strategy for the Infusion of Product-Centric Services into Manufacturing / Theory of Constraints for Services: Past, Present, and Future / An Assessment Tool for Establishing Infrastructure as a Service Capability Maturity / Customer-Provider Strategic Alignment: A Maturity Model / CIO in a Service Economy / Service Productivity: How to Measure and Improve It? / Value Co-creation from the Consumer Perspective / Metrics That Matter: Measuring and Improving the Value of Service / Succeeding Through Service Innovation: Consumer Directed Care in the Aged Care Sector / Measurement in Service Businesses: Challenges and Future Directions / An Integrated View of Service Innovation in Service Networks / A Service Systems Perspective of E-Government Development / Predictive Systems for Customer Interactions / Haluk Demirkan, James C. Spohrer, and Vikas Krishna -- Sudhendu Rai -- Vikas Krishna, Ana Lelescu, and John Bailey -- Yao-Hua Tan, Wout Hofman, Jaap Gordijn, and Joris Hulstijn -- Michael Rocha and Timothy Chou -- Tim S. Baines and Howard W. Lightfoot -- John A. Ricketts -- Justin Nieuwerth, Marco Spruit, and Danny Zijlstra -- Jerry Luftman, Carol V. Brown, and S. Balaji -- Paul G. Sorenson -- Erik den Hartigh and Marc Zegveld -- Steve Baron and Gary Warnaby -- Thomas J. Buckholtz -- Linda Wilkins, Carmel Laragy, and Hossein S. Zadeh -- Rajesh Kumar Tyagi -- Renu Agarwal and Willem Selen -- Chee Wei Phang and Atreyi Kankanhalli -- Ravi Vijayaraghavan, Sam Albert, Vinod Kumar Singh, and Pallipuram V. Kannan. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18.