TY  - BOOK
AU  - Elgin,Suzette Haden
TI  - Language in emergency medicine: a verbal self-defence handbook 
SN  - 0738812269
U1  - 303.69 23
PY  - 2000///
CY  - [Philadelphia, Pa.]
PB  - Xlibris Corporation
KW  - Verbal self-defense
KW  - Conflict management
KW  - Handbooks, manuals, etc
N1  - Includes bibliographical references (pages 115-117)
ER  -