Hospitality management /
edited by Tom Baum.
- 4 volumes : illustrations ; 24 cm.
- Sage library of tourism, hospitality and leisure .
- SAGE library of tourism, hospitality and leisure. .
Includes bibliographical references.
The Idea of Hospitality Management: Past and Present Perspectives -- Theory in Hospitality Management / Defining the Hospitality Discipline: A Discussion of Pedagogical and Research Implications / Towards a Definitive View of the Nature of Hospitality and Hospitality Management / Hospitality Studies and Hospitality Management: A Symbiotic Relationship / Towards a New Interpretation of Hospitality / Finding the Hospitality Industry / Sociological Impressionism in a Hospitality Context / Modern Hospitality: Lessons from the Past / The Idea of Hospitality in Early Modern England / Love thy Neighbour? Differentiation and Agglomeration in the Manhattan Hotel Industry, 1898-1990 / The Blackpool Landlady revisited / A Service Machine: Hotel Guests and the Development of an Early Twentieth-Century Building Type / The Hotel and the City / The Shophouse Hotel: Vernacular Heritage in a Creative City / Towards a Theory of Intra-urban Hotel Location / Hospitality Spaces, Hospitable Moments: Consumer Encounters and Affective Experiences in Commercial Settings / P. Nailon -- M. Ottenbacher, M. Harrington and H. Parsa -- B. Brotherton -- A. Morrison and K. O'Gorman -- D. O'Connor -- P. Slattery -- P. Lynch -- K.D. O'Gorman -- F. Heal -- J. Baum and H. Haveman -- J.K. Walton -- L.P. Davidson -- D. McNeill -- T.C. Chang and P. Teo -- D. Egan and K. Nield -- P. Lugosi -- Volume I. The Hospitality Industry: Structures, Strategies and Markets -- International Hotel Development / Multinational Corporations in the International Hotel Industry / From Globalization to Internationalization to Americanization: The Example of Little Americas in the Hotel Sector / Internationalization of U.S Multinational Hotel Companies: Expansion to Asia versus Europe / Research in Strategic Management in the Hospitality Industry / Choice between Non-Equity Entry Modes: An Organizational Capability Perspective / Stock Market Reactions to Entry Mode Choices of Multinational Hotel Firms / Hotel Management Contracts: Past and Present / Real Estate Investment Trusts: Performance, Recent Findings, and Future Directions / Hotel Brand Strategy / Post-Merger Stock Performance of Acquiring Hospitality Firms / Hotel Reform in China: A SWOT Analysis / China's Hotel Industry: Serving a Massive Market / The Future of Small Firms in the Hospitality Industry / Economic Impact and Institutional Dynamics of Small Hotels in Tanzania / A Descriptive Examination of Corporate Governance in the Hospitality Industry / Going Green: Decisional Factors in Small Hospitality Operations / Customer Loyalty: The Future of Hospitality Marketing / Tourism and Hospitality Marketing: Fantasy, Feeling and Fun / Exploring Chinese Cultural Influences and Hospitality Marketing Relationships / E-mail Marketing by International Hotel Chains: An Industry-Practices Update / R. Smith -- J. Dunning and M. McQueen -- D. Nickson and C. Warhurst -- S. Lee -- M. Olsen and A. Roper -- M. Krishna Erramilli, S. Agarwal and C. Dev -- N. Graf -- J. Deroos -- P. Liu -- J. O'Neill and A. Mattila -- J. Yang -- L. Yu and G. Huimin -- R. Pine -- A. Morrison and R. Thomas -- A. Sharma -- B.D. Guillet and A. Mattila -- N. Tzschentke, D. Kirk and P. Lynch -- S. Shoemaker and R. Lewis -- A. Williams -- D. Gilbert and J. Tsao -- P. O'Connor -- Volume II. The Management of People and Service in Hospitality -- Down and out in Paris and London / The Human Dimension: A Review of Human Resources Management Issues in the Tourism and Hospitality Industry / Managing Flexible Working In Hotels / Gender and Labour Flexibility in Hotel and Catering / Transience and the Postmodern Self: The Geographic Mobility of Resort Workers / The Valuation of Skill and the Configuration of HRM / The Social Construction of Skills: A Hospitality Sector Perspective / Food and Beverage Management: A Review of Change / Producing the Superior Self: Strategic Comparison and Symbolic Boundaries Among Luxury Hotel Workers / Employee Experience of Aesthetic Labour in Retail and Hospitality / The Impact of HRM Practices on Organisational Performance in the Indian Hotel Industry / No Plantation Work Here: Contemporary HR Practices in Caribbean Hotels / Human Resource Systems in Kenya: A Case Study of Hotel Human Resources Performance / Human Resource Management and Performance in the UK Hotel Industry / Changing Patterns of HRM and Employment Relations in New Zealand: The Large Hotel Industry / Organizational Flexibility and HRM in the Hotel Industry: Evidence from Australia / Towards an Understanding of Employee Empowerment in Hospitality Services / The Impact of Hotel Management Contracting on IHRM Practices: Understanding the Bricks and Brains Split / Analysing Service Quality in the Hospitality Industry Using the SERVQUAL Model / Service Quality in the Hotel Industry: When Cultural Contexts Matter / The Role of Culture in the Service Evaluation Process / Does National Culture Really Matter? Hotel Service Perceptions by Taiwan and American Tourists / The Role of Internal Branding in the Delivery of Employee Brand Promise / G. Orwell -- S. Kusluvan, et al -- Y. Guerrier and A.J. Lockwood -- P. Bagguley -- P.A. Adler and P. Adler -- M. Riley and E. Szivas -- T. Baum -- M. Riley -- R. Sherman -- C. Warhurst and D. Nickson -- M. Chand and A. Katou -- A. Crick -- F. Onyango and R. Okech -- K. Hoque -- P. Haynes and G. Fryer -- A. Knox and J. Walsh -- C. Lashley -- J. Gannon, A. Roper and L. Doherty -- F. Saleh and C. Ryan -- E. Tse and S.C. Ho -- A. Mattila -- A.T. Hsieh and C.W. Tsai -- K. Punjaisri and A. Wilson -- Volume III. Management of Hospitality's Tangible Resources: Operations, Assets and Finance -- Operations Management Research in the Hospitality Industry / Measuring the Performance of Hotel Operations / Productivity in Hotels: A Stepwise Data Envelopment Analysis of Hotels' Rooms Division Processes / The Physical Safety and Security Features of U.S. Hotels / Environmental Management in Hotels / The Compelling Hard Case for Green Hotel Development / Restaurant Profitability Management: The Evolution of Restaurant Revenue Management / Hotel Owner /Operator Structures: Implications for Capital Budgeting Process / Growth Accounting for Hotel and Restaurant Industries / Attracting Hotel Investment: Insights from Principal-Agent Theory / Factors Influencing Hotel Investment Decision-Making / Hotel Investment Risk: What Are the Chances? / Impacts of Positive and Negative Corporate Social Responsibility Activities on Company Performance in the Hospitality Industry / Improving Hospitality Industry Sales: 25 Years of Revenue Management / Improving Hotel Budgetary Practice: A Positive Theory Model / An Empirical Analysis of Oligopolistic Hotel Pricing / An Institutional Explanation and Model of the Factors Influencing Room Rate Pricing Decisions in the Irish Hotel Industry / Financial Rewards for Social Responsibility: A Mixed Picture for Restaurant Companies / P. Jones and A. Lockwood -- C. Parkan -- M. Sigala, et al -- C. Enz -- D. Kirk -- J. Butler -- G. Thompson -- C. Guilding -- E. Smeral -- T. Baum and R. Mudambi -- G. Newell and R. Seabrook -- E. Younes and R. Kett -- K.H. Kang, S. Lee and C. Huh -- C. Anderson and X. Xie -- T. Jones -- T. Baum and R. Mudambi -- R. Mattimoe -- S.Y. Park and S. Lee. Volume IV.
"This major work looks at the evolution of the hospitality industry and hospitality management, with source material drawn from dedicated hospitality books and journals as well as a range of complementary sources in allied discipline areas. The focus is predominately contemporary in recognition of the industry's fast-changing environment, while the historical antecedents, both in terms of the origins of modern hospitality and of key pioneering research work in the area, are also included. These volumes acknowledge the internationalism of the industry and reflects how hospitality and its management vary across time and place."--Publisher's website.