TY  - BOOK
AU  - Demirkan,Haluk
AU  - Spohrer,James C.
AU  - Krishna,Vikas
TI  - The science of service systems
T2  - Service science: Research and innovations in the service economy
SN  - 1441982698
AV  - HD9980.5 .S35 2011
U1  - 338.47 23
PY  - 2011///]
CY  - New York
PB  - Springer
KW  - Service industries
N1  - Includes bibliographical references; Introduction of the Science of Service Systems; Haluk Demirkan, James C. Spohrer, and Vikas Krishna --; Embedding the New Discipline of Service Science; Irene Ng, Roger Maull, and Laura Smith --; Key Dimensions of Service Systems in Value-Creating Networks; Cristina Mele and Francesco Polese --; Making a Science of Service Systems Practical: Seeking Usefulness and Understandability while Avoiding Unnecessary Assumptions and Restrictions; Steven Alter --; Flexible Service Systems; Artem Polyvyanyy and Mathias Weske --; Semantics for Smart Services; Charles Petrie, Axel Hochstein, and Michael Genesereth --; Designing Auctions for Coordination in Service Networks; Clemens van Dinther, Benjamin Blau, Tobias Conte, and Christof Weinhardt --; Service Systems Modeling: Concepts, Formalized Meta-Model and Technical Concretion; Martin Bottcher and Klaus-Peter Fahnrich --; Onto-ServSys: A Service System Ontology; Manuel Mora, Mahesh Raisinghani, Ovsei Gelman, and Miguel Angel Sicilia --; A Framework that Situates Technology Research Within the Field of Service Science; Kelly Lyons --; Customer-Driven Value Co-creation in Service Networks; Stephen K. Kwan and Soe-Tsyr Yuan --; Towards Service System Governance: Leveraging Service System Grammar to Empower Value Co-creation; Stefan Puehl --; Service Science: The Opportunity to Re-think What We Know About Service Design; Chris Voss and Juliana Hsuan --; Service Science Learning: Exploring the Challenge of Cross Disciplinary and Academia - Company Collaboration; Jos G.A.M. Lemmink and Jayanta Chatterjee --; An Engineering Perspective on Service Science; Duncan McFarlane --; Service Systems in Changing Paradigms: An Inquiry Through the Systems Sciences; David Ing --; Service Customization Research: A Review and Future Directions; P.K. Kannan and John Healey --; Service and Science; James C. Spohrer, Haluk Demirkan, and Vikas Krishna
N2  - "The Science of Service Systems intends to stimulate discussion and understanding by presenting theory-based research with actionable results. Most of the articles focus on formalizing the theoretical foundations for a science of service systems, examining a wide range of substantive issues and implementations related to service science from various perspectives. From the formal (ontologies, representation specifications, decision-making and maturity models) to the informal (analysis frameworks, design heuristics, anecdotal observations), these contributions provide a snapshot in time of the gradually emerging scientific understanding of service systems."--Publisher's website
ER  -