The science of service systems /
Haluk Demirkan, James C. Spohrer, Vikas Krishna, Editors ; foreword by Richard B. Chase.
- xxiv, 358 pages : illustrations ; 24 cm.
- Service science: Research and innovations in the service economy .
- Service science. .
Includes bibliographical references.
Introduction of the Science of Service Systems / Embedding the New Discipline of Service Science / Key Dimensions of Service Systems in Value-Creating Networks / Making a Science of Service Systems Practical: Seeking Usefulness and Understandability while Avoiding Unnecessary Assumptions and Restrictions / Flexible Service Systems / Semantics for Smart Services / Designing Auctions for Coordination in Service Networks / Service Systems Modeling: Concepts, Formalized Meta-Model and Technical Concretion / Onto-ServSys: A Service System Ontology / A Framework that Situates Technology Research Within the Field of Service Science / Customer-Driven Value Co-creation in Service Networks / Towards Service System Governance: Leveraging Service System Grammar to Empower Value Co-creation / Service Science: The Opportunity to Re-think What We Know About Service Design / Service Science Learning: Exploring the Challenge of Cross Disciplinary and Academia - Company Collaboration / An Engineering Perspective on Service Science / Service Systems in Changing Paradigms: An Inquiry Through the Systems Sciences / Service Customization Research: A Review and Future Directions / Service and Science / Haluk Demirkan, James C. Spohrer, and Vikas Krishna -- Irene Ng, Roger Maull, and Laura Smith -- Cristina Mele and Francesco Polese -- Steven Alter -- Artem Polyvyanyy and Mathias Weske -- Charles Petrie, Axel Hochstein, and Michael Genesereth -- Clemens van Dinther, Benjamin Blau, Tobias Conte, and Christof Weinhardt -- Martin Bottcher and Klaus-Peter Fahnrich -- Manuel Mora, Mahesh Raisinghani, Ovsei Gelman, and Miguel Angel Sicilia -- Kelly Lyons -- Stephen K. Kwan and Soe-Tsyr Yuan -- Stefan Puehl -- Chris Voss and Juliana Hsuan -- Jos G.A.M. Lemmink and Jayanta Chatterjee -- Duncan McFarlane -- David Ing -- P.K. Kannan and John Healey -- James C. Spohrer, Haluk Demirkan, and Vikas Krishna.
"The Science of Service Systems intends to stimulate discussion and understanding by presenting theory-based research with actionable results. Most of the articles focus on formalizing the theoretical foundations for a science of service systems, examining a wide range of substantive issues and implementations related to service science from various perspectives. From the formal (ontologies, representation specifications, decision-making and maturity models) to the informal (analysis frameworks, design heuristics, anecdotal observations), these contributions provide a snapshot in time of the gradually emerging scientific understanding of service systems."--Publisher's website.