TY  - BOOK
AU  - DeVito,Joseph A.
TI  - Human communication: the basic course 
SN  - 020576309X
AV  - P90 .D485 2012
U1  - 302.2 22
PY  - 2012///
CY  - Boston
PB  - Allyn & Bacon
KW  - Communication
N1  - Includes bibliographical references (pages 445-460) and index; Machine generated contents note; 1; Preliminaries to Human Communication --; Benefits and Forms of Human Communication --; The Benefits of Human Communication --; The Forms of Human Communication --; Elements of Human Communication --; Communication Context --; Source-Receiver --; Messages --; Channels --; Noise --; Effects --; Principles of Human Communication --; Communication Is Purposeful --; Communication Is Transactional --; Communication Is a Package of Signals --; Communication Is a Process of Adjustment --; Communication Involves Content and Relationship Dimensions --; Communication Is Ambiguous --; Communication Is Punctuated --; Communication Is Inevitable, Irreversible, and Unrepeatable --; The Competent Communicator --; The Competent Communicator Thinks Critically and Mindfully --; The Competent Communicator Is Culturally Sensitive --; The Competent Communicator Is Ethical --; The Competent Communicator Is an Effective Listener --; Summary --; Key Terms --; Thinking Critically --; Log On! MyCommunicationLab --; 2; Culture and Communication --; What Is Culture? --; Sex and Gender --; The Transmission of Culture --; The Importance of Culture in Communication --; The Aim of a Cultural Perspective --; Cultural Differences --; Individual and Collective Orientation --; High- and Low-Context Cultures --; Power Distances --; Masculine and Feminine Cultures --; High- and Low-Ambiguity-Tolerant Cultures --; Long- and Short-Term Orientation --; Indulgence and Restraint --; Intercultural Communication --; The Nature and Forms of Intercultural Communication --; Improving Intercultural Communication --; Summary --; Key Terms --; Thinking Critically --; Log On! MyCommunicationLab --; 3; The Self and Perception --; The Self in Human Communication --; Self-Concept --; Self-Awareness --; Self-Esteem --; Self-Disclosure --; Factors Influencing Self-Disclosure --; The Rewards and Dangers of Self-Disclosure --; Guidelines for Self-Disclosure --; Perception --; Stage 1: Stimulation --; Stage 2: Organization --; Stage 3: Interpretation-Evaluation --; Stage 4: Memory --; Stage 5: Recall --; Impression Formation --; Impression Formation Processes --; Increasing Accuracy in Impression Formation --; Impression Management --; To Be Liked: Affinity-Seeking Strategies and Politeness Strategies --; To Be Believed: Credibility Strategies --; To Excuse Failure: Self-Handicapping Strategies --; To Secure Help: Self-Deprecating Strategies --; To Hide Faults: Self-Monitoring Strategies --; To Be Followed: Influencing Strategies --; To Confirm Self-Image: Image-Confirming Strategies --; Summary --; Key Terms --; Thinking Critically --; Log On! MyCommunicationLab --; 4; Listening in Human Communication --; The Importance of Listening: Task and Relationship Benefits --; The Listening Process --; Stage 1: Receiving --; Stage 2: Understanding --; Stage 3: Remembering --; Stage 4: Evaluating --; Stage 5: Responding --; Listening Barriers --; Distractions: Physical and Mental --; Biases and Prejudices --; Lack of Appropriate Focus --; Premature Judgment --; Styles of Effective Listening --; Empathic and Objective Listening --; Nonjudgmental and Critical Listening --; Surface and Depth Listening --; Polite and Impolite Listening --; Active and Inactive Listening --; Listening, Culture, and Gender --; Culture and Listening --; Gender and Listening --; Summary --; Key Terms --; Thinking Critically --; Log On! MyCommunicationLab --; 5; Verbal Messages --; Principles of Verbal Messages --; Meanings Are in People --; Language Is Denotative and Connotative --; Meanings Depend on Context --; Messages Vary in Politeness --; Messages Vary in Assertiveness --; Messages Can Deceive --; Disconfirmation and Confirmation --; Racism --; Heterosexism --; Ageism --; Sexism --; Cultural Identifiers --; Using Verbal Messages Effectively no Language Symbolizes Reality (Partially) --; Language Expresses Both Facts and Inferences --; Language Is Relatively Static --; Language Can Obscure Distinctions --; Summary --; Key Terms --; Thinking Critically --; Log On! MyCommunicationLab --; 6; Nonverbal Messages --; The Functions of Nonverbal Communication --; Integrating with Verbal Messages --; Forming and Managing Impressions --; Defining Relationships --; Structuring Conversation --; Influencing and Deceiving --; Expressing Emotions --; The Channels of Nonverbal Communication --; Body Communication --; Facial Communication --; Eye Communication --; Space Communication --; Artifactual Communication --; Touch Communication --; Paralanguage: The Vocal Channel --; Silence --; Time Communication --; Smell Communication --; Culture and Nonverbal Communication --; Culture and Gesture --; Culture and Facial Expression --; Culture and Eye Communication --; Culture and Colors --; Culture and Touch --; Culture, Paralanguage, and Silence --; Culture and Time --; Some Nonverbal Communication Skills --; Decoding Nonverbal Messages --; Encoding Nonverbal Messages --; Nonverbal Politeness --; Summary --; Key Terms --; Thinking Critically --; Log On! MyCommunicationLab --; 7; Interpersonal Communication: Conversation --; The Conversation Process --; Opening --; Feed-forward --; Business --; Feedback --; Closing --; Principles of Conversation --; The Principle of Turn-Taking --; The Principle of Dialogue --; The Principle of Immediacy --; The Principle of Flexibility --; Everyday Conversations --; Small Talk --; Excuses and Apologies --; Complimenting --; Advice --; Summary --; Key Terms --; Thinking Critically --; Log On! MyCommunicationLab --; 8; Interpersonal Relationship Stages and Theories --; Relationship Stages --; Contact --; Involvement --; Intimacy --; Deterioration --; Repair --; Dissolution --; Relationship Theories --; Attraction Theory --; Relationship Rules Theory --; Relationship Dialectics Theory --; Social Penetration Theory --; Social Exchange Theory --; Equity Theory --; The Dark Side of Interpersonal Relationships --; Jealousy --; Relationship Violence --; Summary --; Key Terms --; Thinking Critically --; Log On! MyCommunicationLab --; 9; Friends, Lovers, and Families --; Friendships --; Friendship Types --; Friendship and Communication --; Friendships, Culture, Gender, and Technology --; Romantic Relationships --; Love Types --; Love and Communication --; Love, Culture, Gender, and Technology --; Families --; Types of Families --; Family Characteristics --; Families and Communication --; Families, Culture, Gender, and Technology --; Summary --; Key Terms --; Thinking Critically --; Log On! MyCommunicationLab --; 10; Small Group Communication --; Small Groups and Teams --; The Small Group --; The Team --; Virtual Groups and Teams --; Small Group Stages --; Small Group Formats --; Small Group Culture --; Power in the Small Group --; Idea-Generation Groups --; Personal Growth Groups --; The Encounter Group --; The Assertiveness Training Group --; The Consciousness-Raising Group --; Information-Sharing Groups --; Educational or Learning Groups --; Focus Groups --; Problem-Solving Groups --; The Problem-Solving Sequence --; Problem-Solving Groups at Work --; Summary --; Key Terms --; Thinking Critically --; Log On! MyCommunicationLab --; 11; Members and Leaders --; Members in Small Group Communication --; Member Roles --; Interaction Process Analysis --; Member Participation --; Leaders in Small Group Communication --; Myths about Leadership --; Approaches to Leadership --; Functions and Skills of Leadership --; Membership, Leadership, and Culture --; Individualism and Collectivism --; Member Roles --; Belief Systems --; Leadership Style --; Summary --; Key Terms --; Thinking Critically --; Log On! MyCommunicationLab --; 12; Human Communication in the Workplace: Organizational Communication --; Organizations --; The Importance of Organizational Communication --; What Is an Organization? --; Characteristics of Organizations --; Organizational Messages --; Formal Communication --; Informal Organizational Communication: The Grapevine --; Communication Channels in Organizations --; Communication Networks --; Information Overload and Isolation --; Organizational Message Competence --; Organizational Relationships --; Sexual Harassment --; Bullying --; Romance in the Workplace --; Mentoring --; Networking --; Organizational Relationship Competence --; Summary --; Key Terms --; Thinking Critically --; Log On! MyCommunicationLab --; 13; Interpersonal, Group, and Workplace Conflict --; Interpersonal, Group, and Workplace Conflict --; A Definition of Interpersonal Conflict --; Online and Workplace Conflicts --; Myths about Conflict --; Principles of Conflict --; Conflict Can Center on Content and Relationship Issues --; Conflict Can Be Negative or Positive --; Conflict Takes Place in a Context --; Conflict Styles Have Consequences --; Preliminaries to Conflict Management --; Before the Conflict --; After the Conflict --; Influences on Your Choice of Conflict Strategies --; The Stages of Conflict Management --; Conflict Management Strategies --; Win-Lose and Win-Win Strategies --; Avoidance and Active Fighting --; Force and Talk --; Blame and Empathy --; Gunny-sacking and Present Focus --; Manipulation and Spontaneity --; Personal Rejection and Acceptance --; Fighting below and above the Belt --; Face-Detracting and Face-Enhancing Strategies --; Aggressiveness and Argumentativeness --; Summary --; Key Terms --; Thinking Critically --; Log On! MyCommunicationLab --; 14; Public Speaking Topics, Audiences, and Research --; Introducing Public Speaking --; A Brief History --; The Benefits of Public Speaking --; Managing Your Apprehension --; Note continued; Step 1: Select Your Topic, Purposes, and Thesis --; Your Topic --; Finding Topics --; Limiting Topics --; Your Purposes --; Your Thesis --; Step 2: Analyze Your Audience --; Analyzing the Sociology of the Audience --; Analyzing the Psychology of the Audience --; Analyzing and Adapting during the Speech --; Step 3: Research Your Topic --; General Principles of Research and Time Management --; Research Notes --; Libraries and Bookstores --; Interviewing for Information --; Primary, Secondary, and Tertiary Source Material --; Scholarly and Popular Journals --; General Reference Works --; News Sources --; The Government --; The Web --; Evaluating Internet Resources --; Integrating and Citing Research --; Summary --; Key Terms --; Thinking Critically --; Log On! MyCommunicationLab --; 15; Supporting and Organizing Ihr Your Speech --; Step 4: Collect Supporting Materials --; Examples, Illustrations, and Narratives --; Analogies --; Definitions --; Testimony --; Numerical Data --; Presentation Aids --; Step 5: Develop Your Main Points --; Step 6: Organize Your Speech --; Temporal Pattern --; Spatial Pattern --; Topical Pattern --; Problem-Solution Pattern --; Cause-Effect/Effect-Cause Pattern --; The Motivated Sequence --; Step 7: Construct Your Introduction, Conclusion, and Transitions --; Introduction --; Conclusion --; Transitions --; Pitfalls in Introductions, Conclusions, and Transitions --; Outlining Your Speech --; Constructing the Outline --; Sample Outlines --; Summary --; Key Terms --; Thinking Critically --; Log On! MyCommunicationLab --; 16; Style and Delivery in Public Speaking --; Step 8: Word Your Speech --; Choosing Words --; Phrasing Sentences --; Step 9: Rehearse Your Speech --; Rehearse the Speech as a Whole --; Time the Speech --; Approximate the Actual Speech Situation --; See Yourself as a Speaker --; Incorporate Changes and Make Delivery Notes --; Rehearse Often --; Undertake a Long-Term Delivery Improvement Program --; Step 10: Present Your Speech --; Methods of Presentation --; Making Your Presentation More Effective --; Voice --; Articulation --; Pronunciation --; Pauses --; Bodily Action --; Handling Audience Questions --; Criticizing Speeches --; What Is Criticism? --; Culture and Criticism --; Guidelines for Criticizing More Effectively --; Summary --; Key Terms --; Thinking Critically --; Log On! MyCommunicationLab --; 17; The Informative Speech --; Principles of Informative Speaking --; Focus on Your Audience --; Stress Relevance and Usefulness --; Limit the Amount of Information --; Adjust the Level of Complexity --; Relate New Information to Old --; Vary the Levels of Abstraction --; Make Your Speech Easy to Remember --; Speeches of Description --; Thesis --; Main Points --; Support --; Organization --; Speeches of Definition --; Thesis --; Main Points --; Support --; Organization --; Speeches of Demonstration --; Thesis --; Main Points --; Support --; Organization --; Summary --; Key Terms --; Thinking Critically --; Log On! MyCommunicationLab --; 18; The Persuasive Speech --; Goals of Persuasive Speaking --; The Three Persuasive Proofs --; Logical Proof --; Emotional Proof --; Credibility Proof --; Principles of Persuasive Speaking --; Focus on Your Audience --; Identify with Your Audience --; Secure a Yes Response --; Anticipate Selective Exposure --; Use Positive Labeling --; Ask for Reasonable Amounts of Change --; Provide Social Proof --; Motivate Your Listeners with Limited Choices --; Persuasive Speeches on Questions of Fact --; Thesis --; Main Points --; Support --; Organization --; Persuasive Speeches on Questions of Value --; Thesis --; Main Points --; Support --; Organization --; Persuasive Speeches on Questions of Policy --; Thesis --; Main Points --; Support --; Organization --; Summary --; Key Terms --; Thinking Critically --; Log On! MyCommunicationLab
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