TY  - BOOK
AU  - Ireland,Carol A.
AU  - Fisher,Martin J.
AU  - Vecchi,Gregory M.
TI  - Conflict and crisis communication: principles and practice 
SN  - 0415615119
AV  - HM1126 .C616 2011
U1  - 363.23 22
PY  - 2011///
CY  - London, New York, N.Y.
PB  - Routledge
KW  - Conflict management
KW  - Interpersonal communication
N1  - Includes bibliographical references and index; Conflict and crisis negotiation : the negotiated resolution model; Gregory M. Vecchi --; Negotiation: principles and theoretical underpinnings; Neil Gredecki --; Crisis situations: communications, goals, and techniques; Samuel L. Browning, Andrea M. Brockman, Vincent B. van Hasselt and Gregory M. Vecchi --; Application of mental illness and cognitive impairment to the critical incident: considerations and implications; Carol A. Ireland --; Application of personality disorder to the critical incident: considerations and implications; Carol A. Ireland --; Ethical considerations in a conflict and crisis situation; Martin J. Fisher --; Expertise of the negotiator in conflict and crisis communication; Martin J. Fisher --; When the management of the critical incident goes wrong: pitfalls and suggested approaches; Debbie Marsh --; Post-critical incident: considerations; Abigail S. Tucker and Joanna Capelin --; Held against their will: behaviour, considerations and implications for the captive; Carol A. Ireland and Gregory M. Vecchi
ER  -