TY  - BOOK
AU  - Coltri,Laurie S.
TI  - Alternative dispute resolution: a conflict diagnosis approach 
SN  - 0135064066
AV  - K2390 .C655 2010
U1  - 303.69 22
PY  - 2010///]
CY  - Boston
PB  - Prentice Hall
KW  - Mediation
KW  - Arbitration and award
KW  - Compromise (Law)
N1  - Includes bibliographical references (pages 295-305) and index; 1; Defining terms--; 2; Understanding the foundations of ADR--; 3; Mediation: an introduction--; 4; The law and ethics of mediation--; 5; Arbitration--; 6; Nonbinding evaluation, mixed (hybrid) and multimodal dispute resolution processes--; 7; Putting it all together: selecting optimal adr processes for clients and disputes; Tertiary/Undergraduate
N2  - Taking a cross-disciplinary approach, it explains the cognitive, social, organizational and developmental psychology theories that influence ADR and its approaches
ER  -