TY - BOOK AU - Fells,R.E. TI - Effective negotiation: from research to results SN - 0521735211 AV - HD58.6 .F45 2010 U1 - 658.4052 22 PY - 2010/// CY - Cambridge [England], New York PB - Cambridge University Press KW - Negotiation in business N1 - Includes bibliographical references and index; An introduction to negotiation -- The essence of negotiation -- Being strategic -- The process of negotiation -- Managing a negotiation -- Dealing with differences -- Exploring options -- The end-game exchange -- Negotiating on behalf of others -- Cross-cultural negotiations ER -