TY  - BOOK
AU  - Finlay,Steven
TI  - The management of consumer credit: theory and practice 
SN  - 0230238300
AV  - HG3755 .F54 2010
U1  - 658.883 22
PY  - 2010///
CY  - New York
PB  - Palgrave Macmillan
KW  - Consumer credit
KW  - Management
N1  - Includes bibliographical references and index; Consumer Credit Management: An Introduction -- Organizational Matters -- Marketing -- Predicting Consumer Behaviour -- Customer Acquisition -- Customer Management -- Collections (Early Stage Delinquency) -- Debt Recovery (Late Stage Delinquency) -- Fraud -- Funding and Provision -- Capital Requirements -- Appendix A: Predictive Models of Consumer Behaviour -- Appendix B: Scorecard and Portfolio Monitoring -- Appendix C. US and UK Legislation -- Appendix D: Recommended Reading -- Bibliography -- Index
N2  - "This book explains how financial institutions, such as banks and finance houses, manage their portfolios of credit cards, loans, mortgages and other types of retail credit agreements. The second edition has been substantially updated, with new chapters on capital requirements and scorecard and portfolio monitoring"--Provided by publisher
ER  -