TY - BOOK AU - Falk,John H. TI - Identity and the museum visitor experience SN - 1598741624 AV - AM7 .F33 2009 U1 - 069.15 22 PY - 2009///] CY - Walnut Creek, Calif. PB - Left Coast Press KW - Museums KW - Educational aspects KW - Museum visitors KW - Museum exhibits KW - Identity (Philosophical concept) N1 - Includes bibliographical references (pages 275-289) and index; I: Theory -- Introduction: museums and their visitors -- The museum -- The visitor -- The visit -- Satisfaction -- Memories -- The museum visitor experience model -- II: Practice -- Theory to practice -- Attracting and building audiences -- Making museums work for visitors -- Institutional value and accountability ER -