Grigoroudis, Evangelos, <br/><br/>
Customer satisfaction evaluation :  methods for measuring and implementing service quality / 
Evangelos Grigoroudis, Yannis Siskos. 
 - xii, 313 pages :  illustrations ;  25 cm. 
 - International series in operations research & management science,  139  0884-8289 ; .
 - International series in operations research & management science ;  139. .
<br/><br/>Includes bibliographical references (pages 287-309) and index. 
<br/><br/> Introduction --  Basic Methodological Approaches --  Other Methodological Approaches --  MUSA: Multicriteria Satisfaction Analysis --  Extensions of the MUSA Method --  Advanced Topics on the MUSA Method --  Customer Satisfaction Surveys and Barometers --  Applications in Business Organizations --  Customer Satisfaction and Information Systems.  1.  2.  3.  4.  5.  6.  7.  8.  9. 
<br/><br/><label>ISBN: </label>1441916393 9781441916396 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction--Evaluation--Statistical methods.<br/>Consumer satisfaction--Evaluation--Data processing.<br/>Marketing research--Statistical methods
<br/><br/><label>LC Class. No.: </label>HF5415.335  / .G75 2010 
<br/><br/><label>Dewey Class. No.: </label>658.83015195