Human resources and tourism : skills, culture and industry /
Darren Lee-Ross and Josephine Pryce.
- ix, 287 pages : illustrations ; 25 cm.
- Aspects of tourism texts .
- Aspects of tourism texts. .
Includes bibliographical references and index.
The nature of the beast, human resources management and the tourism -- Change, what change? human resources planning in a contemporary environment -- Managing the process -- Performing or ignoring, management and appraisal -- Training and development -- Quality of work life -- Industrial relations and legal aspects -- The same differences? diversity management -- To be or not to be? human resource management and the role of ethics -- The future of human resources.