TY  - BOOK
AU  - Weeks,Holly
TI  - Failure to communicate: how conversations go wrong and what you can do to right them 
SN  - 1578518997
AV  - HF5718 .W4175 2008
U1  - 650.13 22
PY  - 2008///]
CY  - Boston, Mass.
PB  - Harvard Business Press
KW  - Business communication
KW  - Interpersonal communication
KW  - Oral communication
N1  - Includes bibliographical references (pages 227-228) and index; Introduction: When Conversations Go Wrong --; Anatomy of Hard Talks --; What's Wrong with What We Do --; Rethinking What We Do: Finding Balance --; Acting Unilaterally --; Conversational Warfare and the Combat Mentality --; Out of Combat: Changing the Game --; Caught Up in Emotions --; Out of Emotion's Grip: Increasing Skill --; Working Blind in the "Breakdown Gap" --; Out of the Breakdown Gap: Strategy and Tactics --; Conclusion: Getting Back on Track
ER  -