Weeks, Holly, <br/><br/>
Failure to communicate :  how conversations go wrong and what you can do to right them / 
Holly Weeks. 
 - vi, 240 pages :  illustrations ;  24 cm 
<br/><br/>Includes bibliographical references (pages 227-228) and index. 
<br/><br/> Introduction: When Conversations Go Wrong --  Anatomy of Hard Talks --  What's Wrong with What We Do --  Rethinking What We Do: Finding Balance --  Acting Unilaterally --  Conversational Warfare and the Combat Mentality --  Out of Combat: Changing the Game --  Caught Up in Emotions --  Out of Emotion's Grip: Increasing Skill --  Working Blind in the "Breakdown Gap" --  Out of the Breakdown Gap: Strategy and Tactics --  Conclusion: Getting Back on Track. 
<br/><br/><label>ISBN: </label>1578518997 9781578518999 
<br/><br/><label>LCCN: </label>2008007864 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business communication.<br/>Interpersonal communication.<br/>Oral communication
<br/><br/><label>LC Class. No.: </label>HF5718  / .W4175 2008 
<br/><br/><label>Dewey Class. No.: </label>650.13