TY  - BOOK
AU  - Bogan,David
TI  - What's keeping you awake at night?: the handbook for life : how to analyse and solve problems 
SN  - 1869507800
U1  - 303.69 22
PY  - 2010///
CY  - Auckland [N.Z.]
PB  - HarperCollins
KW  - Conflict management
KW  - Interpersonal conflict
N1  - pt. 1. Getting started -- pt. 2. Special communication categories -- pt. 3. Why problems occur -- pt. 4. Responding to problems -- pt. 5. Exploring problem-solving structures -- pt. 6. Approaching the problem -- pt. 7. Identifying answers -- pt. 8. Learning more organizational problem-solving skills
ER  -